PetflowReviews of petflow.com

Response from Petflow· Jan 28, 2026

We’re very sorry for this experience and understand why you’re upset. This is not the experience we want anyone to have. We’re actively working on improvements to our auto-ship and communication systems to prevent situations like this and make changes clearer before an order is processed.

Response from Petflow· Jan 28, 2026

We’re really sorry to hear about this experience and understand how upsetting it is to receive food that doesn’t seem right. We truly care about the safety and well-being of pets, and we’re sorry for the frustration this caused. For quality concerns related to the food itself, our policy is to work directly with the manufacturer, since they handle formulation, quality control, and product investigations like smell, spoilage, or potential defects. This allows the issue to be reviewed properly and helps ensure the right corrective action is taken. If there is damage that occurs in shipping or an error on our end, we absolutely step in and take care of it. We appreciate you sharing this feedback, and we’re sorry this experience led to disappointment. If you need any additional assistance or have questions about the process, our team is available via chat, text, and email.

Response from Petflow· Jan 19, 2026

We’re really sorry for the frustration this caused. We understand how upsetting it is to place an order, provide prescription details, and then not receive timely updates, especially when it involves your pet’s food. When an item is out of stock, customers should be notified clearly and promptly, and we apologize that this did not happen here. We are actively working on improving our site and our email communication so issues like this are handled faster and more transparently going forward. We appreciate you bringing this to our attention and regret the experience you had.

Response from Petflow· Jan 19, 2026

We’re really sorry about this experience. This charge was caused by a system error on our end, and we completely understand how frustrating that is. We’ve refunded your shipping cost and are actively working on correcting this issue so it does not happen again. We also want to share that we are actively working on improving our site overall to prevent errors like this and provide a smoother checkout experience. Thank you for bringing this to our attention.

Response from Petflow· Jan 9, 2026

We’re really sorry your order is delayed and that this has been such a frustrating experience. We know how important timely delivery is, especially when it comes to pet supplies. We are actively working on improving our systems and communication, and we’ve reached out to you directly so we can look into your order and help resolve this.

Response from Petflow· Jan 9, 2026

Hi there, we’re really sorry for the frustration this caused and understand how concerning this would feel. After reviewing this, the order in question was canceled due to the item being out of stock and no charge was completed for this order. We absolutely recognize that the bigger issue here is communication. We are actively working on improving our email notifications and order updates so situations like this are clearer and customers are not left wondering what happened. If you still need help placing a replacement order or would like us to double check anything on your account, please reply to our direct message so we can assist you right away.

Response from Petflow· Jan 9, 2026

We’re really sorry for the trouble you experienced and understand how frustrating it is when you are unable to access your account or make changes to an order. We are actively working on improving our site functionality and reliability, as well as our communication, to prevent situations like this.

Response from Petflow· Dec 15, 2025

We’re really sorry for the frustration this caused, especially as a first-time experience with Petflow. We understand how disappointing it is to wait for an order and only learn later that it was canceled due to being out of stock. We want to share that we are actively working on improving our email and order-status communication so customers receive clearer, more timely updates when there are inventory or fulfillment issues. Situations like this are exactly what we are aiming to prevent moving forward. We appreciate you taking the time to share this feedback, and we truly regret the inconvenience this caused.