Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
IHW
Posted
Pluses: Had the product available when my usual supplier was out of it. Good price. Customer service was very responsive when I inquired about my shipment. Minuses: Took a little longer to ship than I had anticipated. Packaging was not great—the box was a little too small, so it was bursting at the seams.
CHRISTINA S.
Posted
My order was exactly what I wanted but it took longer than I thought. Luckily, I make my own dogs food as well to help tide her over until the dry food came to our door.
MIBS P.
Posted
I have had this before and ordered a new one. The new one is very difficult to follow the directions with. Other than that it works well.
Janesa C.
Posted
Customer service is great. Delivery is a bit slow. Order shipped September 19 and it’s September 29th and I still do have my item.
Daniel G.
Posted
Great products and reviews that help pet parents. Too bad items don’t ship during the weekend. Great products and resources. Thanks.
Captain S.
Posted
Ordered on 09/14, received 09/19 via FedEx. The box it came in was trashed, more than likely from shipping and handling. I would suggest using sturdier or reinforced boxes but that probably would add more cost. One of the bags was leaking food. It seems the bag was not sealed properly at the factory. Fortunately, only a few bits came out of the bag but the freshness of the food is suspect since I don't know how long the bag had been open. The packaging is on PetFlow, the open bag is on NutriSource.
Frederic S.
Posted
My only complaint is that the bags of dogfood were not packed properly. Instead of the big 40 pound bag being in the usual big boxes that it usually arrives in, the 40 pound bag was crammed into the same size box as the 26 pound bag, with the result that the box arrived in damaged condition and had been taped up along the way. I was quite surprised that it the bag and not burst. Please make sure that your shipping department does not do that again.
DEBBIE F.
Posted
Products and pricing are wonderful. Shipping is slow compared to Chewy. That’s the only downfall.
