Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
Joseph
Posted
Small print on paper coupon advertising through mail "Valpak" in which the 20% off your first order turned out to be only if one signed up for a subscription of multiple future orders. Had to call in to cancel order once I realized that the discount was not honored upon Internet checkout. Deceptive advertising!
Ron P.
Posted
I bought two small presents for my daughter's dog for Christmas. Since then I have been bombarded by your e-mails - at least one a day. I had to contact customer service to ask that my name be taken off your list. And even this did not work. The e-mails just keep on coming. Even if I wanted to buy something more from you, I certainly would not do it. I will also advise my daughter, and her dog friends, to stay away from you. I do buy a lot of items on line, and I have never had as poor an experience as with you. Please get me off your mailing list.
Gloria Ann S.
Posted
placed this order a few weeks ago, though the money has long since been taken from my account. the dog food& treats that i ordered have not arrived. I am very upset and disapointed with this lack of service. I am disabled, living on a fixed income, I ORDERED ON LINE SO THAT I WOULD NOT HAVE TO SHOP FOR THIS DOG FOOD.i HAVE 3 DOGS THAT DEPEND ON ME, and my income is tnot large enough to order food that doesnt arrived in a timely manner, so it have put me in a financial mess to have to go to the store and may twice for food for them this month.If this is athe way this company does business, I will not use them again, and will tell , everyone i know about this.
laura
Posted
Representative didn't even want photos of the very damaged shipment
Shirley G.
Posted
If you read the comments on my account you should get an idea of your incompetent reps..
Ellen P, San D.
Posted
The items I ordered were not delivered as offered and pictured. I asked to speak to a supervisor and was told one would call me back. That was early last week and I haven't heard from anyone. The customer service rep on the phone was nice but not helpful. She offered a 10% discount on my next order. I told her thanks but forget it, as I would not be ordering from PetFlow again.
Customer
Posted
I placed an order of items that were in stock on the website, my credit card was charged and four days later I received an e mail informing me that they were out of stock and could not complete my order. I am still waiting for my my refund to my credit card over two weeks later. I will never shop on this sight again.
Nicole
Posted
I ordered four cans of the same product for my dogs. I opened the box to filthy badly dented cans covered in black and brown slime. I tried to look past that but when 3 out of the 4 cans were pure liquid (when that's not what it's supposed to be) I was over it. Won't be ordering from here again. If it's not in a good enough condition that I would eat it in sure not feeding it to my pets.
