Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 1,957 reviews with 2 stars · Clear filters
customer
Posted
Items not as advertised even after calling customer service described the wrong item. Picture not correct either that was sent. Took way longer than expected. Not likely to recommend or order again.
NANCY A.
Posted
When I ordered they knew they were out of stock. I called, asked questions and didn’t get a direct answer.
JC
Posted
When the package came everything was so jammed in there that the Stella and Chewy patties were crushed. I purchased 3 bags of the Stella and each bag had broken pieces in there.
ASHLEY E.
Posted
Ordered prescription food and insulin syringes for my diabetic cat. Syringes came a few days later the 3 bags of prescription food did not. After 10 days with no update I called customer service just to find out the food was out of stock. I was never notified that it was out of stock and that part of my order would be canceled and refunded. At this point, 10 days later, my cat was completely out of food. Luckily my vet had a bag so I could feed my diabetic cat. I have not yet recieved any money back to the credit card I used to purchase the food.
TERI L.
Posted
Frustrated with the lack of customer service regarding my cat food order. Our Vet's office personally called to O.K. a prescription diet for our cat as we could not find it anywhere and we were running out. We did not get any official notification that you ended up being out of this product until 8 days later. We should have been notified immediately. I Will not use you in the future. Communication is key.
Sacajawea
Posted
I successfully ordered Prescription Hills M/D through you and later you told me you were out of stock. You should have known you were out of stock before allowing me to order.
Brenda G.
Posted
I ordered a large pet carrier and was sent a small. I did contact customer service and they are suppose to send a large. That was a week ago so I am still waiting
WENDY R.
Posted
This was my first time purchasing from this company. I attempted to purchase 6 items. Of the 6 items that I ordered, I only received 2. Those 4 items that I did not receive, 3 were charged to my credit card and then I was notified after the fact that these items were out of stock and that my credit card would be refunded. This is not the way to treat a customer. Pull the product(s) first, then bill the credit card. Not the other way around.
