PetflowReviews of petflow.com

I love the great deals that Pet Flow has but I have a hard time with their log in and sign out being computer friendly. I will always call to confirm and lately I have been getting a grouchy person trying to figure out what I did wrong and what steps I took. So I am a little reluctant to order anymore but have no choice because you have such great deals on your bully sticks and etta Mae sticks.

This site is good, they have messed up an order or two of mine and my mom's, but no biggie; that's just life. Everyone makes mistakes. Would recommend and will be using them again !

I ordered two cases of cat food cans at a really good price. The order was delivered fairly quickly but a can was missing from one of the cases . It looked like someone tore open the plastic wrap and pulled out a can. How does that accidentally happen? Anyway, it was kinda sketchy. When I contacted PetFlow's customer support, they also responded quickly but only gave me a store credit for the missing can. And I think I have to call them when I place my next order (if I place my next order) to get the credit. So, not a smooth experience, but not horrible.

I've ordered from them before and it's always been good, but this time, not good. It's going to be a full 2 weeks from the time I placed my order (1 product) until it arrives, and I find that unacceptable.

I like the deals I've found on the website. It's the only place I've found a decent price on my dogs food, but the website has issues. It is so slow running and freezes all the time. I constantly get "no response" message about the site and then the error message. If I don't get the error message and it automatically shuts down internet explorer, I have to go to my control panal and force it closed. The deals are nice and there are some excellent products, but they need to fix their webiste so it actually functions.

I have 3 beagles and 2 golden retrievers and they all love the bully sticks. I was thrilled with my last order because you did two offers of increasing the order 2x. When the package came (and I was not home) the UPS driver left it by my front door. It so happens that I leave the little dogs with access to that part of the yard. By time I found the package 2 days later, there were only the original order left when I counted the sticks. The first order I received from you was in a cardboard box. It did well in shipping. This was in a padded manila envelope and was too convenient for the little girls to get into it. I don't know how to order and request a box vrs envelope...so I will not be ordering again. You do have a great product.

I saw an advertisement for leash's and collars that light up when you are walking your pets at nite to help keep them safe. I ordered them and 2 really cute little bone shape's that would also light up at a VERY special low price. They did not arrive with my order although I was charged for them. When I complained, my money was refunded for the two bones I did not receive I was told I would receive them free of charge for the inconveinance once supplies were available.( they were out of stock), Of course I didn't ever get them....now they are available but when I tried to order them again they are no longer on sale........I like the items I received.......not happy with their follow up customer service.

I was hoping to find a pet subscription box from this company that would minimize my trips to the pet store, especially considering the monthly cost of the box. Even with the coupon I used (came to $21.49 total), I could have bought significantly more at big chain stores, such as Petco. To me, due to experiences with other subscription boxes, I have been inclined to think that these boxes are meant to be full of samples (tried and true items the company found), that a company has purchased in bulk and is then able to dispense at a low cost while still making a profit. These items, because tested & approved by the company, would make me want to buy those products from them. Now don't get me wrong - yes, my cat enjoyed the products in the box, I am not denying this. However, I would say that I could have bought the same items for approximately $16-18, and used a coupon to even get more off. Therefore, I will no longer buy any boxes from this company, especially because next time I would have to pay full-price!