Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
Bob R.
Posted
Poor customer service and unwillingness to work with my vet. I finally had to cancel my prescription pet food order after several days of bickering back and forth. Overall a terrible customer experience.
SUSAN M.
Posted
I will contact you when I need more cat food. PLEASE STOP ALL EMAILS!!!!!!! They're annoying!!!
JASON D.
Posted
First the three bags of food I wanted only two were available and so choose something else so with free 1-2 day shipping after my order was placed the told me it was going to be 5 day out. The 25% was only good up to 35 dollars. So I ordered less than I would have.
Ch
Posted
They contract out there prescription verification to another company . They were too lazy to pick up the phone and get the refill for my dogs medicated good . Totally sucks
Duane C.
Posted
Bad experience. Two orders severe delay and lies from customer reps on delays. Proved delay was them and not my vet, then told them to cancel the order. No cancellations allowed. Huh ?Too bad for PetFlo,PayPay cancelled for me and no more can PetFlo bill for anything.
KAY
Posted
I submitted my prescription and it has taken them over 13 days to process. I will never use this site again.
LIZ S.
Posted
Past 2 orders have had all damaged cans
Concerned P.
Posted
Ordered 10 cases of dog food and all the cans came smashed and dented with a few cans smashed so much they were open and spilling onto the other cans. I will say that PetFlow did refund for the cans that were opened, but did not do anything for all the remaining 10 cases that were so dented and smashed you could not stack them. With cans so destroyed I believe that the metal in the cans that is dented will rust and will now affect the dog food.
