PetflowReviews of petflow.com

Placed my first-time order and received a 10% discount. When I called to edit my order, 10% discount was removed. When I emailed to inquire, customer service rep questioned my claim. Reluctantly offered to process the discount. I don't do business with people who accuse me of lying.

I submitted my order for prescription flea medication on a Thursday, my Vet faxed over the same day. The following Monday got a message they hadn't received my vets script, called and found out they had received it Thursday. Did I get one day shipping as compensation for the delay? No. Did I get two day shipping to help me get my flea medication in time? No. I got "priority shipping" which I was told was 3 to 5 days. The email I received confirming shipping stated my already late flea medication would not arrive for one whole week. Will never order from them again.

Placed are first order for a Vet prescribed dog food two weeks ago.. Still have not recieved the item.. Company advised twice this week that they would call or send an email with an estimated delivery date.. We have yet to hear back even though we were promised a call back twice.. Since this is the first time we are doing business with PetFlow we are very concerned..

I used pet flow to order a prescription food for my girlfriend's cat which has hyperthyroidism. The initial order went through easily enough and I thought things were handled as I was able to specify our vet as directed by the website. Three days later (a day after my order confirmation email stated the order was to ship) I was contacted by customer care who informed me they were not able to confirm the prescription and I needed to place the order again under my girlfriend's name. Fine, this happens. I replaced the order and informed customer care so they could look for it. They verified they saw the new order. Three days later I get an ambiguous email from PetFlow that there was an issue with my order and to contact their 3rd party verification system. I call the number and the 3rd party system was able to handle my issue within 3 minutes. Why it took three days to kinda sorta let me know there was another issue when customer care was already involved is beyond me. I followed their instructions and they still couldn't make it happen. Then it took another 2 days for shipping verification to drop. Meanwhile the cat's hyperthyroidism is untreated. If I order RX food I need this handled promptly, not to let it sit around for days until someone bothers to kick out a completely unhelpful missive and dump the problem back on my lap. Its 11 days after placing my initial order and maybe the food will shop up tomorrow.

While PetFlow had been good on orders, this last order has still not arrived, I've been charged, and not getting any responses from PetFlow. Not good...

As I said , your service stinks. Still waiting for my order.

How can I track my package. I have not yet received it!!!!

I had a terrible experience with your customer service employee on 1/7/17. The gentlemen was RUDE and kept interrupting me when I was trying to explain what occurred. He then told me to stop my conversation and listen. Then blamed it on me. I requested to speak to a manager. No manager or supervisor was working. I was told I would be "put in the queue" for a supervisor to call me. Amy called me on 1/9/17 and left a voicemail. I called 3 minutes later and was told she wasn't able. I would be put in the "queue" again to have some call me back. I never received a call. This is my second time of having TERRIBLE service with you. Since you have a "queue" of customers wanting to speak with a supervisor, you must have some real issues with your operation. I will never order with you again.