Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
SUSAN L.
Posted
Order took almost a week to reach me. When I called to check where it was I was told you were experiencing delays. It would have been good customer service to tell me that via email before I called.
CASEY F.
Posted
My order took 10 days to be delivered
DDBrown
Posted
It took a little long to receive the items due to product availability. This is not the 1st time.when I did receive it, tge order was fine
Alexa
Posted
I loved PetFlow - they used to be really good with getting my orders out right away. I placed an order on 1/1, called a few days later as my order still was not sent out. Customer service said they were noting that my items needed to be sent out ASAP - still were not shipped by 1/6, so I canceled my order. I will no longer be using Petflow because of this experience.
DAVID E.
Posted
Communication regarding shipping was lacking. In the past, ship dates and estimated arrival times were closer to reality.
Barbara
Posted
It took a very, very long time to get to my house. I've switched to Chewy because their shipments get to me in one to 2 days.
KIRT K.
Posted
I like that you sent the food and the price was lower than most other places. I did not like not being able to order food because it seemed to automatically turn on auto shipping that I didn't want. And I couldn't find a way to turn off auto shipping. So I couldn't order the food.
FREDERICK P.
Posted
Ordering can be made easier and delivery took longer than ecpected.
