PetflowReviews of petflow.com

My vet had changed one of my pug doggies food...His name is Mickey. I decided to try Pet Flow after being with Chewy for a couple of years. I placed the order on 2/25 and after reviewing my email I ordered the incorrect size of the bag. Called back on a Sunday 2/26 and Lydia changed the order with no problem as my prescription had not been approved yet. I was out of food...which was my problem but was told that it would only take 1 day to ship and would go out on 2/27 as per my email. Well think again...I had made several calls to PetFlow in regards to script then followed up with my vet as they already had sent the approval to Vet Source. I then called Vet Source to check on script and they told me they had not received it...All a big run around with several calls that turned in to a big HEADACHE....I finally received the food on Friday the 3rd after all of this....needless to say it was not a very good experience...Vet Source...dropped the BALL....Thank you...Denise Brackett and Mickey

Tried this company for prescription food twice but it was horrible! First it takes so so long to even get part of any order, with very poor communication. In one order I was sent a bag of dry food that was opened at the top as if someone opened it, not torn open by shipping which was unacceptable and concerning! When I checked with my vet, the prescriptions were given but somehow it entailed me inquiring again with PetFlow as to why it was not received, wasting a lot of time over and over. I never received a part of one order, unreliable. A credit I was supposed to get was just credited on my account not my method of payment. Not recommended... other companies out there are more reliable. I just ordered from another company & had no problems like these whatsoever. A person should not have to keep following up on any orders; there is just no time for this.

Simple right? Their ad boldly states 1-Day Shipping. When my MONDAY order didn't show up until Thursday, I Tweeted my disappointment. To their credit they called - to tell me that, "Since you live in Northern California and our werehouse is in Nevada, you aren't eligible for 1-day shipping." Seriously?? I live too close, so I need to settle for longer shipping? Goodness - my business for Science Diet puppy food stays with Amazon.

I placed an order which was confirmed. The order was not shipped. I was never notified of the failure to ship. I never learned the reason for failure to ship. When I contacted the company about their failure to ship, I was told that someone would contact me. I was never contacted-- so I am now ordering from a competitor. I will never order from this company again.

Pet flow does not tell the owner if a prescription needs filling and delivery may be delayed. Also said they faxed my vet on 2 delegate occasions, never did. When I called in, I recourses TERRIBLE customer service.

I love pet flow as a company there is a great selection and good community of people that leave feedback on purchases. I can always count on pet flow to me my one stop shop for all pet needs delivered to my door. Two things I absolutely hate about pet flow is how much they spam my in box! There is at least one spam mail a day from these guys. Pet flow tends to think you need a daily reminder of your pet needs. The second thing I hate about pet flow is the check out... always take your time and double check your check out... they love to push the auto ship subscription program and your check out almost always defaults to sign you up for it. I admit that it is a nice service to offer but for the love of god stop trying to make every purchase a subscription... sometimes I just want to order a few treats for my dog... I don't need that to be a weekly thing delivered...

On the shipping box your item arrives in it says " Free Shipping" nothing else about shipping so I called up the company and they said free shipping is only when a customer buys $49 dollars of merchandise but the box doesn't say that. I also had a feeling that customers DOES NOT MATTER to them. I will start buying my cat food online from other pet stores.

Blue buffalo has recalled there dog food what do I donow