Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Customer
Posted
Was very upset when I placed my order. Free shipping was advertised, but upon checkout, there was no link to activate it. I messaged them about this, and nothing was done to rectify it. They told me that I would receive a credit on my next order, but where is it?
Rae B.
Posted
The rug and delivery were great but I will not do business with you again. I have no ongoing orders yet could not remove my default credit card from my account or pay with paypal without setting up an ongoing billing agreement.
Bill
Posted
Once again FedEx underperformed and failed to leave my shipment where requested. Can't wait until you switch to UPS!!
Marguerite C.
Posted
I have two dogs and you are dealing with someone who has a pet family! Two dogs three cats and a bird. I did get the dog food that i normally get. needless to say because i have so many animals in my family i am looking for the best price. By the time i did get my order (It was delivered to the wrong house) i discovered i was paying more then i ordinarily spend at my local pet supply store. I appreciate the convenience right not it is cheaper for quantity i need at my local store. Thank you for the experience.
Custome S.
Posted
Product seems to be of good quality
Mark
Posted
Takes too long to get prescription dog food.
April H.
Posted
I thought it was a bowl but ended up being a large bone with a suction cup on the bottom. My dog removes it most times from his bowl even after it being stuck real good in a stainless steel bowl. It really didn't show the product very well on the website Hence the misunderstanding..
Loree C.
Posted
Not impressed with Petflow's shipping times! Right now I put in an order on the 20th of this month and here we are on the 24th and NOTHING items have not even been shipped yet. Once items are shipped (or so PF says) it takes another 7days to get the items. The order before this one took over TWO WEEKS to arrive at my doorstep. Their reason was an item was out of stock......That's funny I went to the website and wow imagine that the item was listed and has been since I was told it was no longer available. Their prices on somthings are good if you don't want or need it for sometime.
