Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
SHAY L.
Posted
Prices of the Blues Buffalo Wilderness canned dog food was good. Delivery was late bc it was out of stock which was fine. However, six of the 12 cans were dented which I won't use.
MICHAEL B.
Posted
I added a few things to my cart and left for a bit to get some lunch. I came back to several emails, telling me about the contents of my cart, and coupons on such. It had been like 20 minutes and ya’ll was already bugging me. Calm the hell down. Further, I had the 15% off coupon, so I applied that, but because I made a mistake and got an error, the coupon was no longer added and I had to add it again manually. I tested this a few times, and each time the coupon was removed. No thanks. Your prices are okay, the coupon was a nice bonus, but all that coupon crap and the extra emails really shows me how I’m gonna get treated in the future and how I have to watch my back when trying to save some money. No I’m coming here to write a review for ya’ll and you’re continuing to set me up. By submitting this review, I have agree to you ‘automatically create a Trustpilot account“ for me… Imma do that anyway, cause I already have an account, but there again… No thanks, good luck, thanks for the coupon.
TERI V.
Posted
Likes: Good pricing, Fast shipping Dislikes: Not disclosing all information about pet food ingredients. Lack of customer support.
Rod F.
Posted
I am getting emails telling me that my order is on its way or it’s delivered. I DID NOT ORDER ANYTHING RECENTLY. PLEASE GET THIS STRAIGHT! Nothing is being charged on my credit card, I just get emails saying my order is on its way to some address I don’t even recognize in another state. Help!
Clare L.
Posted
I ordered two cases of Merrick Grain Free Chunky Pappy's Pot Roast Canned Dog Food. I received one case of the correct item and one of another food. One of my dogs has a chicken allergy so we checked the ingredients on the cans we didn't order and they had chicken in them. I called Petflow and was told to put it outside my door for pick up by FedEx and I would receive another case. No compensation for the inconvenience, but of course we couldn't have used the food with chicken anyway. We did receive the replacement case but it had mostly dented cans. I appreciate your low prices and will wait to see what happens with my next delivery.
KRISTIN H.
Posted
Two of the things I ordered were out of stock but there was no indication when I placed the order that they were, so I was quite disappointed when I opened the box and two items were not inlcuded.
LAWRENCE O.
Posted
Twice now I’ve relied on Petflow to send me my Blue Wilderness- but it’s been out of stock- very disappointing.
PEGGY H.
Posted
It took over ONE week to get my order delivered!😩
