PetflowReviews of petflow.com

I have had a hard time getting the order straight. The luxury of having food delivered to my remote door is worth some trouble. On this shipment the dog food was canceled. It would have been very helpful to know this so I could change my order instead of just canceling it. I will not order again.

I live in Ohio and ordered Horizon puppy food. Petflow shipped it from Nevada on Feb. 17 with an arrival date of Feb.23. I questioned why the long delay in delivery and was told they ran out of their supply in NJ and had to ship from NV. I had scheduled deliveries every three weeks but with this being a poor first experience with them, I have decided that I will not be a returning customer. Deliveries should not take that long and companies should make sure they have an adequate supply available at the closest facility. In other words, if you're going to advertise fast delivery, delivery should be fast. I hardly consider almost a week fast. They failed and lost a customer.

I have been ordering for a friend for quite some time, and she has never complained about her order to me. This month, I decided to order some canned cat food for my own beasties. The order arrived in good time, and the cats were very interested....Too interested. Though there were two cases of canned food, the bottom layer had damage to cans that had caused the cans to split open. The top case , the cans were dented, but not unusable. The good people, in this circumstance, are you. The bad thing happening is my not continuing to order from your company. This has nothing to do with the recent mishap. The service has been fine, as far as I know. Due to family obligations, we are no longer in a position to order your high quality products.

i was so delighted when I first found this website, thinking I would no longer be inconvenienced when buying my dog's hard to find food. Boy was I wrong. Every time I was supposed to receive my order, I'd receive an email notification 1 day before the ship date saying it was on backorder. The fact that this happened 3 times and each time via a last minute notification ended up making it a much bigger inconvenience than it was to start. Nice people but very disappointing service. Won't order again.

I started with PetFlow last year for a couple of reasons: a) the prices are better than retail; and b) I'm handicapped and so unable to handle hauling the large bags of food that are most cost-effective into my house from my van. However, I have found managing my account with PetFlow quite difficult. I've had trouble changing my order, changing shipping dates, and resolving other problems, primarily having to do with shipping. Promised discounts on future orders aren't recorded and so denied when requested. Printed instructions for delivery placement are not followed. Orders have come damaged. Some are left in cardboard boxes on my small front porch when they should have been delivered to the wooden pallet I have put out beside my garage door. When they are on my porch, I cannot get to my door and have to go through the garage and basement, up a long flight of stairs (extremely difficult due to my handicap), force the front door open with the delivery blocking the door, wrestle the usually damaged box around the open door and haul the shipment inside. Then the food needs to go back down the stairs - dangerous when you need both hands to negotiate the steps with a cane - into the basement where it's stored. Had it been left where I requested, the food could have been dragged inside and stored easily in a matter of minutes without all the trouble and unnecessary pain. I know PetFlow isn't responsible for the delivery problems, but they are responsible for such errors as delivering both the changed order I placed and my old, original order, charging me for both, telling me to donate the unwanted items to a shelter and offering me a discount on my next order, only to reneg when I placed my next order. For the few dollars saved on the price, this service is not worth the aggravation. I will be cancelling my account. I'll buy smaller bags retail instead.

Hi, i am sure, that you are a good company, but so far i am getting little unhappy, because i placed my order at start of last week, it shipped on the 16th am and i still do not have it plus i was told - delivery in 2 days. So, it might be my first and last order. Sincerely Jackie R.

I just wanted to try it 1 time. Look at all your garbage e-mail they think everyone reads spam. Because I didn't respond they sent out shipment. They won't cover shipping cost to mail back what you didn't order. They have a great scam going.

I had ordered two bags of litter and one bag of cat food, and all three items (including the box they were shipped in) were crushed. Some of the litter had leaked out as well. I was very disappointed as my coworker had recommended PetFlow, and he has always had great experiences. I do not plan on ordering from here again.