PetflowReviews of petflow.com

I ordered food for myself and a friend and my friend got a huge discount because they were offering it on that brand but my dog food was not having a special. I saved money on shipping but i could have bought the same food in the store with my store discounts for the same price, i still paid state taxes. So it is beneficial if your brand is on special or if you have big dogs and use a lot of food but i have one small dog so i cant buy 60 pounds at a time and use it fast enough.

Petflow made an error in my address, said they would fix it but never did. The package was then held up over a weekend and I had to contact FedEx to address the situation myself. It took almost two weeks to receive a package from Chicago. That having been said, we received our order today and the dogs are quietly going to work on the bully sticks. The price was excellent, just don't expect your order to arrive quickly.

I ordered dry food for my dogs, got the brand I was shopping for at a decent price, but it took a few days for it be shipped. I knew this was putting me at risk of running out, but the shipping notice told me it would be here on Friday, so I figured that, at most, I'd be short for a day. That was manageable (they like straight canned food and one day wouldn't hurt). Unfortunately, Friday came and went with no dog food delivery. When I went online and checked the shipping again, the update now said "no information available at this time". I was forced to go to the grocery store (no pet store in town) and look for the best option there and hope for the best. I bought a small bag of expensive dry food and gave it to my dogs. Abrupt changes to a dog's diet can give them diarrhea (it did!) especially if they have sensitive stomachs (they do!), so I was not happy about this. My order didn't arrive until Tuesday. I suppose it's my fault for trying to save a few dollars, instead of ordering from a company that I know will have my order on my doorstep within two days of placing the order, instead of the nine days it took after I ordered from Petflow. I might order from them again in the future, but not without making sure I have at least two weeks of food on hand before I do!

I do not appreciate that as soon as my order was placed (and it was a big order) and Petflow got my email address, they were going to inundate me with advertising emails- clogging up my mail box with lots of junk email. What is even more frustrating is that my order was split for shipment, but they did not inform me so. They can sent a whole much of junk emails, but they cannot email with a status of your order. A real turn- off.

I have two dogs and one cat. Purchased two runners and three doormat sized rugs. Although, they do absorb a lot of water that would normally be tracked throughout the house on a rainy day and they do catch a lot of litter from being tracked to far away from the litterbox...you can't vacuum them! I have tried every attachment I own with no success! So I have to take them outside to shake them out. Not entirely a bad thing but I can't get nearly as may pet hairs off as I can with a normal rug and the vacuum. I haven't washed them yet but my fear with washing and only being able to shake them out is all the potential hair that will be left in my machine,either in the drum or further down the line and eventually causing a block and the machine to not drain properly. I do like how soft they are though and so does my one dog. She loves laying on them almost as much as her bed. So, I guess that is worth the cost???? I like the concept of the design but feel as though it could be improved to allow a vacuum to pass over it!

Charge way to much for shipping. I ordered 2 small packaged of treats and it was shipped in a hugh box full of packing

Order was placed on August 26, 2014 and I was notified on Septebmer 4, 2014 that the item is on backorder. Still waiting. :-(

PetFlow has awesome sales & prices, but it takes them *forever* to ship things. This is my third time ordering from them. I ordered three bags of twenty 7 inch treats and four foot long bully sticks - it took 3 days to process and 10 days to arrive. The other two orders also took roughly two weeks between the time of purchase and arrival. This order was actually missing one of the three bags of treats purchased. Thankfully they have a 24/7 hotline - the woman I spoke to is sending me the treats that I was missing in my original shipment. She was friendly and understanding.