PetflowReviews of petflow.com

I really like the food purchased here, but I made a new order at the beginning of October and have yet to receive my goods - almost 2 weeks.

Prices are excellent, shipping is very fast. Overall everything has been positive, but I did get a batch of dog treats that were past the expiration date and looked a bit moldy, but they were on an extreme discount so I didn't bother complaining to the company. All of the dog food purchases I have made have been fine. Wish they would stop asking me to review them every time I order though.

I love PetFlow, but the last few shipments have come in terrible condition. Items just thrown into the box, cans dented and the box in tatters when it arrives to my home. While some of the blame may be on FedEx, the packing jobs are horrible.

The $15 minimum is SUPER ANNOYING. I kept missing it by a cent or two, and then I'll try to double up on something only to later be told that there's only one left. The minimum was not made obvious from the start and I am still not sure why it's there. It was so aggravating that I ended up giving up and going to another site.

Not pleased that rug doesn't stay in place, always have to straighten it out

I frequently shop for well priced treats in bulk for my dog, but can never trace back the undifferentiated mess in the box with my order. Things frequently arrive unwrapped in cellophane (bully sticks, for example), and the outer packaging is the flimsiest I've ever seen. Looks like it fell off and got run over.

1st order with these folks and I had to contact them to find out where my order was. Granted, they got back to me quickly, but I don't have a good feeling about dealing with them when the first order is messed up.

I ordered dog food that required a prescription. It took nearly a week for PetFlow to connect with my Vet's office. Then when I reordered (prescription good for a year), it took another 4 days when they said they needed to recontact the Vet's office (they didn't need to). I finally had to call, and the rep said he'd get back to me. He didn't. Then I called back and they got the order out right away. Shipping then was incredibly fast. But they need a better process to handle prescription food reorders!