Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Vicki
Posted
Placed order it arrived with the wrong products, called Customer Service and they were very nice and arranged pick up of the wrong items and shipped out the correct item. This is the third time this has happened with an order placed with Petflow but they do not make the returns difficult but wish they would work on getting the order correct.
Al Jones, Terlingua T.
Posted
but this time, it's going to work for me. I ordered one bag of dog food to check your prices and service. Your prices worked out to be a bit better than average. Delivery was prompt. What I do not want and is going to cost you a customer is a daily - DAILY!! - email from you. Even after requesting that I be removed from everything except order related emails I still get emails with your latest offering. If I'd wanted to drop my email into a spam bucket, I couldn't have done better.
Customer
Posted
I used PetFlow many times for ordering dog food and now I'm switching. 1. The automatic delivery is cumbersome and frustrating to change (perhaps designed as such to keep the deliveries flowing....). 2. Free delivery is sloooow...and often times delayed, forcing me to buy food locally. 3. Prices are not better than other online sources.
Jaclyn
Posted
Ordering was very simple online. Shipping was fast. The order came to my house and they put dog food instead of cat food. I had to go out and buy additional food from the store because I had to call and get the right food shipped back out. It was an inconvenience and felt as if I should have been compensated because of an error made on your part.
j K.
Posted
Won't b using them again.
Robert W.
Posted
Will continue to order dry and cans of dog food due to the reasonable price. However I will buy the biscuits at the store. Poor shipping, packed in same box as cans of food. Most of the treats reduced to kibble.
brian
Posted
The website always freezes up and is really slow I've tried from numerous devices and it still does it, other then that it's awesome.
Customer
Posted
After my prescriptions were verified (which took me getting involved), I received two emails one minute apart from each other. First email stated my order was shipped, the next stated my payment method has been rejected. So I had to call (again) to find out the payment method email was resolved and in error. Just was curious why there was no email or follow up to state it had been resolved???? The product I received was exactly what I needed and was delivered promptly.
