Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 1,957 reviews with 2 stars · Clear filters
Valerie
Posted
Had to inquire whether or not my order had shipped, which it hadn’t. Inquired twice and was told both times had not been shipped. On the second inquiry I also asked that if it was not going to be shipped today (11/8/22) to cancel. Interestingly, it has been shipped today.
brent M.
Posted
CSR told me my card was fraudulent and my order would not ship. I bought dog food from another place and then I notice PetFlow had shipped my order after telling me it was cancelled. I won’t shop here again.
WILLIAM B.
Posted
As usual many of the cans were dented in shipping, I assume. Makes it difficult to stack and store. May not order again.
MELISSA R.
Posted
Both times that I have ordered from petflow my orders had delayed shipping dispite me calling and emailing them.
CARRIE R.
Posted
I placed an order online because it showed the item in stock. I didn't receive any notifications that it wasn't in stock until I emailed in a query. At that point, all I received was a notification that my order was canceled, again with no reason as to why. Very frustrating.
Jorge P.
Posted
Food was 2 days late and i was literally on my last canned dog food. So it being delayed by 2 days really is why I'm giving the my recursive 2 stars.
P C.
Posted
I’m just upset that I can’t get my pet’s food. It’s out of stock everywhere & he hasn’t had his thyroid wet food for weeks & it’s messing up his health.
Victoria S.
Posted
You let me order something that you did not have in stock. Very disappointing and a waste or my time.
