Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Cheryl J.
Posted
My first order I had delivered to my pet sitters home since that time all orders were to come to my home. The problem is you call her, you give her name to my Vet and then deliver the food to her name at my address. All of this delays the process. Why can you not get it right. The invoice is correct but no where else.
Customer
Posted
After reviewing Pet Flow offer for a pet food, I discovered the one time offer of a discount is only offered if you allow Pet Flow to make continual shipments to you. Of course, you get higher pricing after the original discounted offer. Pet Smart has more consistant pricing.
Customer
Posted
Wouldn't let me send to seperate address from billing. Should allow this
Customer
Posted
Shipping was fast! However I ordered the piggy twist and they were all broken in pieces. The Etta says sticks were also broken.
Sheila W.
Posted
My shipment arrived in plenty of time but Fed X ignored my signed statement to leave packages at the gate. The next day I left the gate open but got yet another notice as I wasn't home. When did Pet Flow start requiring signatures on dog food??? Email AND the tag said they would deliver on Dec 2nd, no delivery on Monday, so Tues morning I headed up to my gate to find yet another notice that last "final attempt". By now I'm out of food and hot under the collar. I called the phone number on the tag and went thru the whole process with "Stan". Hung up and my phone rang and it was (I think a subcontractor for) Fed x, and I had to go through the whole explanation again. Apparently during the holiday season they just deliver whenever and ignore the information presented on the tag. So finally (Dec2) 8 days after placing my order the food was delivered. I tried 3 times to call you to see if in the future you can ship UPS but was left on hold listening to music so long each time I gave up. As I write, not a happy customer.
Jeff E.
Posted
I bought some dog chew treats that cost a little over $50, that was with a considerable discount, thinking I was going to get a lot, only to find out after receiving them, that they barely filled a coffee can. The treats are good, my dog likes them, but every time I give him one, I think I could have bought a nice steak for less.
Laurie
Posted
So I have place 2 orders with Petflow and the first order was fine, but my second order was not completed and I was charges for items that where out of stock. Still waiting to get them.
Jenny
Posted
When combined with special offers, items can be discounted cheaper than in stores. Always nice to have things delivered to door, especially heavy bags of dog food. Worth it with free shipping, or general discount. Otherwise, might as well go to store.
