PetflowReviews of petflow.com

Can't really review anything, still waiting for my order to be delivered. Am assuming it's because of the holidays, or someone was shopping at my front door….. Will give it till Friday before I call. Found the website difficult to use and the order duplicated. Hopefully they were able to stop it before it's delivered. UGH!!!

I ordered both cat and dog food from PetFlow, this was my first time ordering from them. The cat food arrived in 3 day with out the dog food. It took another 5-6 days to receive the dog food. I called to find out why I only received the cat food and I was told it was simply left off the order. Wanted them to over night the package but it was already in transit. I feel this is something they would have done automatically since it was there mistake. I also wanted to know why I was not contacted about the mistake, no answer. The prices were reasonable but if I can not trust the food to be shipped on time I might as well buy it myself. They did offer money off my next order but I declined because I do not plan on ordering from them again.

Product was not in stock.

Everything Is Usually Reasonable Priced However My Dog Is Able To Rip Up The Tough One Triple Stitched Toys. I Would Recommend The Kong Toys She Loves Them.

I received a coupon in the mail recommending this dog food delivery service- it was for 20% off. I usually use a food delivery service out of convenience so I thought I'd give it a try. When I put the coupon code in, it showed it as working, but when I hit enter, it reverted back to the original price and processed. When I emailed the company, I was told the 20% off was only if I opted to have scheduled delivery on a monthly basis. When I went back home and flipped the coupon over, I saw that it was for the scheduled delivery only, but I could have used 10% for the one time. Long story short, I did not get ANY discount and found the whole thing rather annoying. If nothing else, they could have told me that they would have applied the 10% discount once they noted the error. The delivery was fast, but seeing as it is no cheaper than my normal delivery service, I will probably revert back to them since I've never had any issues.

I am disappointed that it took so long for you to get the approval from my Vet for the prescription dog food. I contacted another website to order some addional food that you did not have available on your site and they had the approval from my vet within an hour of me ordering. It took over a week for you to do the same.

We ordered 2 bags of dog food and 1 bag of cat food. The dog food showed up but the cat food never did! Upon calling a couple days later (I was waiting to see if the 3rd box was delayed), we were told that he could see there were 2 bags shipped and they must have forgotten the 3rd bag. Since it was a Thursday, they could not ship until Friday and I wouldn't receive it until Monday. I canceled because I could not wait another 4 days for the food. If they had not forgotten, I would have reorder! The first two bags showed up quickly and it was very convenient being delivered to-the-door! Unfortunately, I can't trust I will receive it on time, overtime!

Delivery was timely, filling was annoying with the pop ups & efforts to repeatedly get auto delivery.