PetflowReviews of petflow.com

Dry Kibble ordered on Nov. 17- Still has not arrived- Supposed to be delivered today!! They are VERY responsive to E-Mails and communications- Good Company but need soem updated shipping procedures- BW

Service Rep said 2-3. Business days and it took 8 days. Had to go to local store to buy food to get by. Mailing system slow lately.

We needed to Order Prescription food for our cat and it kept getting Cancelled. Each time it got Cancelled we called and got a different answer. (Fraud dept, Credit Card Company, etc). Each time the person on the phone said they would take care of it. Finally, someone must of actually taken care of it because it finally shipped.

You stopped part of my order without telling me at all. Took me all kinds of communications to find out what the problem was. I was not, and am not a happy customer. Check your records for my order - it should tell you what went wrong. How dare you now try and lecture me about what a useful review is!!!

Took almost 10 gays to get the puppy food, which I ordered a week before getting the puppy. Then when it did arrive, the bag was not properly sealed and food had spilled out all in the box.

Second time ordering prescription food, told it’s in stock and a week later they cancel the order stating it’s not in stock. Never again!

I have ordered twice and each time, the delivery has been delayed. The order this time was not properly packaged and the box was literally falling apart and patched together with more tape than cardboard. I am surprised the entire order made it here. I wondered why you are able to sell the Fancy Feast at less than everyone else and after examining the cans, I think I now know why. All the cans are dented and have different numbers indicating that they were made from different lots or perhaps at different factories. Appears to be a compilation of all the scratch and dented product. Makes me wonder about the quality of the product. Probably won’t be purchasing from you again.

I ordered a prescription cat food where the website indicated that it was in stock. When I had not received a status update after a few days, I sent an email inquiring about the status and was told that it was out of stock, which I had suspected since it was out of stock at other online retailers. I’m disappointed that I had to reach out and that the inventory was not kept up to date.