PetflowReviews of petflow.com

Took much longer than expected to receive the food :( but everything else was fine

I order prescription cat food in quantities large enough to avoid shipping costs. I have a standing order for delivery every month. I used to order from Pet360 -- but they kept charging me for shipping for the standing order. I am hoping that PetFlow's ecommerce software is more sophisticated and that I will have a long and satisfactory relationship with PetFlow.

Prices were only slightly better then what I can purchase 2 blocks from my house, if delivery wasn't free then I wouldn't purchase through you. I have not used the product yet but a close friend highly recommended it.

AS A NEW CUSTOMER TO PETFLOW MY FIRST TWO BAGS OF DOG FOOD ARRIVED RIPPED OPEN. I TOOK PICTURES AND EMAILED THEM AS REQUESTED, BUT NEVER GOT A REPLY. I DO HOWEVER GET ADVERTISEMENTS BY EMAIL ON A DAILY BASIS.

Ordered 2 cases of canned and 2 bags of dry and received a 30% discount online. I was happy. Then a salesman called and talked to my wife and somehow we enrolled in an automatic shipping program and my 30% discount no longer applied. My credit card was charged a different amount than what I had agreed on. BAIT AND SWITCH. Not cool.

The box that contained our merchandise was open on top and bottom. We ordered 50lbs of dog and cat food and packaging it in a cardboard box that could hold no more than 15lbs was a mistake on their part . I called and after discussion and ASKING I was give a credit for compensation.

Service was very good but pricing of products is not always consistent,.,..I would order more frequently if pricing and discounts were more consistent

There delivery is very fast, however, the treats are always broken up or they notify you after you receive the delivery that some of what you ordered is out of stock