PetflowReviews of petflow.com

Received the order very timely and easily! But, many of the cans came dented. It was not from the shipping because the box was in perfect shape and a few of the cans were severely dented. I've used PetFlow.com before and had great service, so I'll be contacting customer service to see how the next steps get resolved in this.

Everything arrived within a reasonable time. We were confused by the email sent after our ship notice that said one or more of our items would be delayed but didn't say which. Knowing that detail was important since we were waiting for prescription food. As it turned out they all arrived in the same box. The Pounce treats have an expiration date of 11/28/2015, not acceptable since it's only two weeks away and I have another container of treats already open.

I love the pet flashers that clip on to my dog's collar, great for safety! The blue and clear are very bright. Red isn't as noticeable and we have not tested out the pink color thus far. Out of the 10 flashers I ordered, 2 arrived not working. Will have to return/exchange those 2 for operating flashers. Other than that, overall satisfied.

I liked the services and was surprised how quickly it arrived. The only reason I purchased was the 25% discount I received in the mail. If I don't get something like that along with free shipping every time I order. I will most likely not continue using the service. I find that it's more expensive then going out to Petco. My dog loves to get in the car and come to Petco with me.

I ordered ProPlan cat food which is normal for me and it was fine. I searched for cat vitamins with taurine and was given the result for chicken flavored chewable vitamins. In order to use the discount I was offered, I ordered 3 packages. My cat will not even lick them. Crushed up into food, my cat refuses to eat the food. I've tried covering it with something else the cat likes and the vitamin stays in tact. Very disappointed in the product that claims to be savory and healthy. When I read the ingredients, taurine is not one of them and I was not offered free return so I am stuck with them

I thought Petflow was going to be smooth transaction after I received an email saying "order shipped". Imagine my surprise when two days later I received an email saying my credit card did not clear, order cancelled. I went into Petflow account to dbl-check credit card info. When all was correct I called to speak with a rep at Petflow. Rep told me the credit card was fine but they were awaiting word from Vet on prescription dog food. This is a problem .... If awaiting approval on prescription that is what the email should state. I spent much time reviewing credit card info for no reason. I did receive my order two days later but.... Would appreciate accuracy.

It took me about 3-4 days to place my order due to the website having technical difficulties. I called Petflow everyday to follow up on when my order would go through and each rep I spoke to ensured me that they would send me an email to notify me of when my order went through. I never received follow up on my order, which is why I had to call everyday to follow up. When my order did go through, I wasn't notified and found out through my own follow up. I feel that for the time that was wasted on my following up with my getting my order through, due to the company having technical difficulties, that other services would have addressed it sooner or would have provided some sort of voucher. Other than the prolonging order process, I am fairly satisfied with the products I received as well as the price of the products.

It is convenient to get 40lbs of litter delivered to my door but it is never boxes well and always has been retaped by the carrier. This time the bag had a hole in it and there was litter loose in the box. Even with the discount you aren't cheaper than my local pet stores for Orijen dry food. Not very impressed and it takes longer and longer for the order to get here.