PetflowReviews of petflow.com

I cannot believe how long my order is taking to ship. It's been two and a half weeks since it was shipped and it has sat in warehouses along the way for days at a time. No updates from the company and customer service was so apathetic. Chewy is so much faster and they let you know if weather may delay a shipment, but I have never had this slow of receiving an order of pet food. I had to go out and buy what I ordered two days ago because we were almost out of food. I tried to cancel but was told I couldn't, was told they sent me an email with a return label but they haven't. And I have to take the heavy box into a fed ex office to return. No more ordering from Petflow. I made an oder the same day, Feb. 4, to Chewy for items I forgot to order....same weather, same warehouse area, and received the order three days later.

This was my first and last experience with PetFlow. If I could give the review zero stars, I would. I used this company because it carries the brand of dog food I want to feed my puppy. I also ordered some toys with the food. I placed my order on Friday, Feb 5. The next day, I received an email that my order shipped. Following the tracking information, it did not move until Tuesday, Feb 9. It was supposed to be delivered by FedEx on Friday 2/12. FedEx never showed up so I called PetFlow and spoke with someone who said FedEx came to the house but no one was home so it did not leave my order. Total lie! I was home all day and FedEX NEVER showed! The rep assured me my order would be delivered on Sat Feb 13, and I scoffed and told her no, it won't happen. I asked her to contact FedEX to see when it would be delivered, but she would not. Saturday rolls around and guess what? No FedEx!!! FedEx did come out on Monday. Feb 15 but it turns out my order was not on the truck!!! I called PetFlow again and spoke with a young man who said he could only see what I see on the tracking info. I asked him to call FedEX to find out the problem, but he would not. I tracked down the FedEX hub phone number and resolved it myself. I told the young man I wanted to speak with a supervisor. Of course, no one is available right away so I connected with a supervisor the next evening. I told him my entire sad tale and he apologized, and agreed the customer service reps could have been more helpful. Everyone was polite and courteous, but DEFINITELY NOT HELPFUL!!! The supervisor did not even offer me anything for all the hassle and lengthy delivery delays like a gift cert or anything else. My order was fine but taking a total of 11 days to arrive is not fast service as it claims to provide. If your order is not going to move from Fri to Tuesday, customers should be informed of that situation! I had signed up for auto ship but told the supervisor to cancel, I would fine my puppy kibble elsewhere!

I placed my order of 90 dollars on Feb 6 2021. It was 3 items to include a bag of puppy food for a new puppy we brought home on Feb13. It is Feb 17 2021 and 1 small bag of treats is all thats been delivered. I get the weatherbis terrible bit 3 weeks to get a bag of dog food! And as of now I paid 90 dollars for a small bag of treats! I will not be placing another order!

Hi, I bought 3 dog lights for the collar and none of them work. I emailed and no one has gotten back to me.

Rude customer service Takes way to long to receive your order. Charges your card as soon as you place your order not when order ships that way you can't cancel order only pay to send it back once it arrives which there is always issues with your refund.

Terrible service. Terrible manager (Brian). Terrible return service. Terrible policies. I will never buy from them again and will advise everyone to not buy from them.

Terrible customer service. My package was lost and they told me to just wait. I will never order from Petflow.com again.

Every time I ordered the Fromm wet cat food the cans arrived damaged and punctured. I have reported this multiple times and nothing changes