PetflowReviews of petflow.com

My first order with petflow was good. After two phone calls to customer service (the first person I spoke with said they would call me right back with info and never did) I was told my second order "was lost in the warehouse" so they sent a free replacement, which was nice. However the replacement arrived in a crushed box. I posted on Facebook and was advised to send an email to someone that would start a claim for me. I sent that email but I never received a response. After a few days I sent another email stating that my original order had arrived and to disregard the first email. I still have heard nothing from them and that was over a week ago. I do not see myself setting up an auto-ship order with them any time soon. I don't know if I will be ordering from them again period.

It took two weeks for PetFlow to confirm our cat's prescription for special food. Then it took another two weeks for it to be delivered. When it came time to reorder, the web site had lost the cat's information, and I had to enter it again. I got an email a week later saying the food had been shipped; nine days after that, it's still not here. I clicked on the tracking number, and got a message saying the site was experiencing "difficulties." The one positive experience was with a nice and apologetic rep who, when I called, explained that the prescription site was having problems but that they were working on it. I hope so. I'll try it one more time.

The product is fine, but the packaging was again partially open because of the poor tape on the box. This is not the fault of the delivery company or the delivery man. The next open box that I receive will be my last!

I ordered food for the first time from this site in a Monday evening. They advertise they ship within 2-3 days. I didn't get the food for another week and a half due to repeated " computer glitches" according to the company. No compensation or anything. Not very good customer service plus will never order from them again

I like the site and products however I don't like I can only get 6 things that are .99 each then I have to make a min. 17.00 order then pay shipping. I have 4 dogs and the beef knee treats are .99 cents and I can only order 6 at a time,i'd rather buy 18 meet the min and pay shipping

Your website is complicated and hard to follow, so I tried to use my phone. Your operators are clueless about the products and it even sounds like they are having trouble finding products on your computer system. It is kind of maddening. However, your shipping and delivery time were good, prices were good, and I would buy more if I could navigate the site with more ease. I set up an auto ship, so we will see how that does and how easy it is to change and work with it. Good selection of products and concept of service is good.

I ordered what I knew were good quality (and expensive) cases of dog food, to find at least half of them in the first case were crushed on their sides or bottoms. I am disappointed that I cannot not literally stand these cans on on their own on the counter or in the refrigerator. In some cases it has been difficult to get the food out of the can! My first order with your company...what a shame!

I have no problems with making an order but if I later try to make any changes to the order, your site makes it very difficult. Recently, during the last 3 or 4 months, this site made awful changes. Once a change is made, the site asks us to save the changes but once this is done, the site removes any discounts that were originally applied, exp: Bigsave 25, which discounts of 10 %, up to $25.00. After clicking on site to do the saving, it takes way too long for the save. The site requires us to save after either adding items or subtracting them. If site would allow both to be done at same time, saving would only need done 1 time. Also, after adding or subtracting items, the new balance does not appear at that time and thus causes us to go to a different place to see the new totals, which then requires another save. I can be spending an hour or more just to make a few changes to an existing order. Another very sore spot is if a patron decides to erase an order, the patron must call the site to do this. It aggravates the Cr-- out of me. It makes me feel as though I am a child and don't know whether I really want to delete an order or not. I do love the products and most of the costs of the products but hate spending hours on the site to make any sort of changes. The site needs to be way more user friendly in that any orders we have made for future shipping should easily let us add more items, or delete some items or even delete that entire order. There are at least 6 other sites specifically designed to order pet food, treats or supplies and are so much more user friendly but I do not like the items and item costs as much as this one.