Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
YUNGTEH C.
Posted
The AUTO-SHIP schedule for the dog food I created ran into numerous issues. Unfortunately, it has been removed for no apparent reasons and I was not notified. Furthermore, to create two different Auto-ship schedules was difficult if not impossible!
KIARA
Posted
Horrible! I ordered my dogs food from here. ( food my dog depend on to survive) they waited 5 days to tell me they were out of stock! ONLY BECAUSE I HAD TO KEEP CONTACTING THEM. NEVER AGAIN!
Mary L.
Posted
Very disappointed, ordered 3 zippy paws lady bugs for my pup, have bought before and these are not the same they are much bigger , my fur baby turned up her nose.
LISA M.
Posted
First time customer, ordered dog treats and was sent the wrong item. Called customer service and was told they would send out the correct treat. The wrong item was sent for a 2nd time. Very frustrating and a waste of my time.
JEANNINE E.
Posted
The 2 bags of Royal Canin Persian adult dry food arrived with no expiration date. Royal Canin told me to return them immediately because they could not guarantee the freshness. My issue is that Pet Flow sent these bags to me without even looking for the freshness date. That is unacceptable to me.
KAROLA M.
Posted
I have notified PetFlow 2 times now to discontinue my auto order. If they do not cancel it I will pursue other options to accomplish this. DO NOT SIGN UP FOR THEIR AUTO SEND PROGRAM if you ever intend to discontinue it!
BS
Posted
Canceled order with NO notification due to items being out of stock. Only found out when calling their customer service.
Fiona G.
Posted
ZERO stars!! I am furious! I ordered my cat's speciality food through this website because I was desperate and couldn't find it anywhere online. They kept promising to ship it and it wouldn't ship. I called and was finally told "it was in stock when you ordered but we ran out as we were verifying your pets prescription and we shipped it to other customers" A pallet should have been placed aside while the prescription was being verified!! GARBAGE company I will NEVER order from you again!!!
