Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
DONNA P.
Posted
Usually I am pretty happy with my orders. However when I received my last shipment of dog food it was torn open. Not the box it came in but the bag of dog food inside the box. I was pretty upset beacuse a single bag is $50 and sure some dog food fell out of the loosely taped box. However besides this one time incident so far they do a great job!
ANTONY C.
Posted
It's alright. Standard these days (especially for Chewy), was to at least offer free expedited shipping once you make a purchase over a certain amount. This is not offered with PetFlow, so a lil bit below standard here.
ROBIN W.
Posted
Was buying from Petflow but moved to Chewy... the reason, Petflow sends me all these discount emails saying I can get % off my order but ultimately it is only on some products. I buy Acana and only Acana and they never give discounts on Acana so quit sending me these emails! It is annoying. I have had to switch back as Chewy no longer offers Acana. I may look for another source but just have not had the time. Petflow, look at what your customers are buying and send them emails that relate to their buying needs.
Sam
Posted
Deceptive advertising. You do not mention that you have to sign up for future auto shipments to get the advertised price.
LUCY P.
Posted
Shipping time was longer than average
Customer Pam Y.
Posted
Disappointed that I paid $6 For shipping and my order did not arrive for 5 days. I have ordered before and orders were prompt.
J H.
Posted
Ordered 33lbs. Bag of kibble because my local place stopped carrying my brand this was my first experience with PF. First bag arrived ripped, they sent replacement bag promptly after a call to PF. Several days later second bag comes and its ripped open much like the first so i put a call in to PF and they offer me refund or replacement. I vot the replacement a week later third bad arrives in perfect shapeI I would rate there customer service 5 stars, they were great! Overall first timer with. PF3 stars! due to shipping and handling. Wiuld i do business with Pet Flow (PF) again? Yes! There customer service was outstanding The warhouse gets 0 stars
ROBIN O.
Posted
Ordering was easy, delivery fast, but product was stale. this was my first time to order from Petflow and I ordered a dog food I have used for over a year (Arcana). It's a great food, my dogs like it, and do very well on it. Just opened it last night when I finished off a bag I had bought from a pet store. The last of the old food was markedly darker than the new bag I opened from Petflow. The new food looked as if all the oils had dried out of it and it had no smell. I had to put a little extra goodie on it to get the dogs to eat it. Looking over the bag, I noticed the bottom had paper stuck on it and it had possibly been taped. Guess the convenience of having it delivered isn't worth it if you get second hand stale products. I live 3 hours away from the area I shop and was really hoping this would have worked out.
