PetflowReviews of petflow.com

Order accepted but ultimately cancelled DAYS later. Unavailability of stock not PetFlow's fault, but inaccurate inventory and slooooow response is. This was for dog food, so not an item that can easily be delayed.

My ordered was never processed. I spoke to someone from customer service who said he would handle it and then I never heard back from anyone ever again. And never got a refund.

One week after I've ordered they send me an email and told me that they don't have it in stock.

I am very disappointed with the quality of service from PETFLOW. Having a diabetic dog that needs a special food, I was promised my ordered shipment would arrive to continue my dog’s special diet needs. These promises were just words!!! Not only did I not receive promised shipment, my order was put on hold till further notice!!!! I will never order or recommend PETFLOW to anyone. I pray my elderly blind diabetic dogs survives their unprofessional service!!!!!!!!!!!!!

Horrible. Worst ever. Never told me they are a 3rd party. I was told ...after my order was delayed....that they do not carry the item. Their website site said 5 in stocks! I called 3x, then called the food manufacturer myself. Even the manufacturer order # given to me was incorrect (not the order # confirmed at purchase). Lastly, a supervisor called me back and said order should be out in 5 days ( not the 2-3 days orig told to me). Three days later, out of stock so order cancelled.

Offered a product they said was "in stock" which wasn't in stock. Then never sent the product. When I reached out to find out what was taking so long, their answer was, "Oh, we called over to the manufacturer to see if they have the product and we're waiting to hear back. We'll let you know when we hear something." Huh?? How do you list a specialized pet food product, that you need a prescription for, as being in stock and not actually carry it? Lousy service, lousy site, would never use again.

My package arrived without the three bags of dog food I ordered. I called and was told they would send out the order again. No apology. No rush delivery. Nothing. I will not order again. Now I’m scrambling to find the special food my dog needs for a medical condition.

The care in packaging multiple products of my Autoship in the same box is a problem, when one is a 25 pound bag of kibble, one is a 3 pound bag of mini-bone treats, and the third product(newly added) is a 20 ounce bottle of whitening dog shampoo. The mini-bones have often come with packaging in disreputable condition. I only made an issue of that once, when the product was to be gifted to another. I do think everything should show up in retail shelf condition, however. In today’s case, 25lbs is on top of 20 ounces, which is on top of 3 pounds, when FedEx stands it upright and you don’t secure that bottle or seal that loose cap. Petflow, usually gracious with replacement of problems, is glad to replace the two smaller items, but apparently, I am to wipe the goop off of this 25 pound bag to see if the product inside is damaged. I’m not happy with having to do this, and I’m also not personally sure that I will feel confident that the product will be safe, even if it looks okay. I’m unhappy in a way I have never before been with Petflow.