PetflowReviews of petflow.com

Will not be ordering from PetFlow again. I am allergic to most irritating fragrances so ordered unscented dog waste bags, however I received scented ones. Products appeared larger than what we received and as the pet store near me carries all of the products I had ordered without waiting 2 weeks for incorrect products I will be ordering from them next time.

I have not yet received the shipment. And the customer service people have been concerned but not effective in resolving the problem

This ordered was cancelled on Nov 18 and then shipped on the next day. I was told the food was out of stock after 2 weeks of waiting and then I cancelled. The rep obviously didn’t cancel the order per my request. I called customer service the day I received the shipping email and the rep indicated she would discuss with her supervisor and would be taken care of and I would receive a call back within 24 hours. I have not heard a word and now the shipment is being delivered and I have already received the same order from another vendor that had in stock. I plan to return to the sender and expect a full refund. Extremely disappointed with Petflow especially since this was my first order.

I ordered Royal Canin hydrolized protein can dog food. I was so happy they said they had it, and ordered . The next week I called to check on status and nice lady said “ yes, it is all approved and ready to ship out” The next day I got a email saying they apologized they did not have the product!! I wasted 1 week waiting for a dog food they never had. Was so disappointed . I was willing to become a new long term customer, no longer !

I made my order on November 9th. They said they needed to verify my vet/prescription which I’m fine with. Almost a week later they tell me they’ve verified everything and my order should be sent out soon. Almost 2 weeks later, I still haven’t heard anything so I do a chat with customer service to follow up, see why my order hasn’t even shown up on my order history on my account with them. They told me that they can’t send my order out due to stocking issues. It has been almost 2 weeks since I placed the order for prescription cat food that they finally told me what was happening but only after I contacted them. Why couldn’t they let me know what was happening, keep me updated?

I still haven't received the prescription food I was told was being shipped 2 weeks ago. This is the only food he can have and it's not like I can just go to the pet store for it. I had to buy more from the vet to avoid running out while we wait for the order I placed over two weeks early. No excuses - it's in stock. I asked for status updates this week and received no response. I am very frustrated and don't even know if it's on the way yet or not. Horrible service!

I got the run around all day and spent hours trying to be the liaison between my vet's office and PetFlow. I was lied to, given false information from the jump that my order would be shipped out ASAP, and was told it takes basically no time to get the vet approval. I spoke with a woman this am who told me they had already attempted numerous times to reach my vet so I spent all afternoon calling them and trying to get them to push through. Come to find out, they never received any request. When I called just now (after spending over an hr in 8 min increments throughout the afternoon then being sent to your voicemail or just sitting there and no one answering) I finally got a gentleman who told me there is a queue and contacting my vet could take 24-48 hours from now…. So what about that, it will take no time, statement prior to ordering? The gentlemen didn’t seem concerned at all that my dog literally cannot eat anything else and is out of food so could likely die since no one in the area has any……. Chewy is soooooo much more efficient I didn’t have this issue with them it took like 2 seconds for my order to be shipped even the first time and I have been using them for years now. They, unfortunately, are out of stock on this product so I thought I’d give PetFlow a try. Big mistake…. I’ll be reviewing this anywhere I can so others don’t go thru this mess I had to go through.

I purchased a crate for my dog, set it up and kept all the packaging. My dog was scared of the new crate and would not step in it. This went on for two days. When I called about returning it I was told that since the package was opened I could not return it, even if I was able to repackage it perfectly. So I’ve lost $94. I plan on donating it to a shelter. I will not be purchasing from Pet Flow again.