Perry EllisReviews of perryellis.com

I bought a Perry Ellis carry on suitcase last November, used one time and the pull out handle broke. It was not over packed of miss used. Very disappointing as I paid $100 for it.

If I could give them zero stars, I would. This was one of the worst experiences I've ever had purchasing something online. I came across a jacket and pants through a Facebook ad and decided to buy them, even though I wasn’t familiar with the Perry Ellis brand. It took me some time to make the purchase, but I eventually did, using a first-time buyer discount of 20%. When the items arrived, they were too small. After numerous exhausting email exchanges, I was told I could exchange them with free returns—but I had to place a new order first, and I would be refunded after they received the returned items. Hesitantly, I placed a second order but decided to use PayPal this time due to my poor experience with the return process. Once I received the new order, I sent several emails asking for an update on my return but got no response. Out of frustration, I reported the issue to PayPal. Conveniently, the company responded the next day. I was supposed to receive a refund of $285.60, but they only refunded $219.15 at first. After I contacted them again, they refunded another $13.60. When I reached out a third time about the remaining balance, they claimed they had already refunded the full amount. I sent multiple emails with screenshots from my credit card transactions proving the discrepancy, but they have chosen to ignore me. I have since disputed the charge with my credit card company. PayPal couldn’t help with the second order, as it was considered a valid transaction. Never again!

I ordered three pairs of pants; somehow, one was a different size than the other two I ordered and requested an exchange, for which they provided a shipping label. The item was returned on Feb 5, 2025, and one week later, the correct size was not shipped. Email exchange stated that it can take THREE WEEKS to exchange!!! Item has been paid for, and this length of time is absurd!!! Avoid this company at all costs!

Returned my item item over a month ago and still had no refund, not even any communication

I purchased a pair of boots from Perry Ellis that didn’t fit and decided to return them. Over a month has passed since I sent them back, and I have yet to receive the promised refund. Despite repeatedly reaching out to customer service, I’ve been met with no resolution and a frustrating lack of assistance. The customer service experience has been nothing short of deplorable. A brand isn’t just about the products it offers but also about how it supports its customers after the sale. Unfortunately, Perry Ellis falls severely short in this regard, leaving you completely on your own. If you like their clothing style, I strongly recommend shopping in-store to avoid the headaches of dealing with their online services. However, given my experience, I’d advise against purchasing from Perry Ellis altogether. A smooth and respectful post-purchase process should be the bare minimum, and sadly, this brand does not deliver.

They do not honor warranty for suitcases, claiming that they are manufactured by somebody else (China) under a license and Perry Ellis name. DO NOT BUY!

I RECENTLY ORDERED SOME CLOTHES AND SHOE ONLINE AND I HAVE A MISSING ITEM THEY DIDN'T PUT IN MY ORDER IVE CONTACTED THEM IN THERE WEBSITE AT LIVE CHAT ITS USELESS!!! NO ONE HAS RESPONDED...I AM DISAPPOINTED THIS IS PAID ALREADY!!!

Very poor service. I ordered a suit and the jacket and pants were shipped from two different locations. I received the pants, but the jacket never left the warehouse. After three days I contacted customer service via chat (by the way there is no number to talk to someone), and then kept telling me I needed to wait 7 days for them to take action. After days and days, the item never moved and FedEx never had the package. After 7 days, I contacted Perry Ellis and they said they had no more jackets my size. I contacted Perry Ellis every other day and they kept telling me I had to wait 7 days, all this time they knew by the tracking that FedEx never had the package yet. I contacted FedEx and they said they did not have the package and Perry Ellis never scheduled a pick up. Perry Ellis kept telling me the package was sent, so someone is not being truthful. Now I was stuck with the pants and no jacket. Had they taken care of it sooner, they could have send me another jacket. I kept going back and forth between Perry Ellis and FedEx which is something they should have done and not leave that up to the customer. As of today 10/07/24 tracking still shows "package has not left the facility" since 09/29/24. Very poor practices. Do not buy from Perry Ellis unless you are willing to gamble and hope you get your product.