Excellent
6,839 reviews
Perform BetterHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Functional training & rehab equipment and training info covering balance and stabilization, plyometrics, speed and agility, strength and conditioning, body weight training and more!SHOP OUR WEBSITEUPCOMING SEMINARSTRAINING ZONEFACILITY DESIGN
Perform Better (performbetter.com) has 6,839 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 234 reviews with 1 star · Clear filters
customer
Posted
The website is difficult to use and not user friendly. In addition the shipping costs are ridiculous. I understand the difficulties of shipping and labor but these shipping cost are exorbitant.
Silvia M.
Posted
The system changed the shipping address to my bill address. PLEASE ship to Silvia Meyer 12 Cordis Street Apt 12A MA 02129
customer
Posted
took forever to be able to enter my card cvc code - f u
Cathy G.
Posted
You are asking for a review and I still have not received my order!
Response from Perform Better· Sep 20, 2022
Hello Cathy. Thank you for ordering with us and I apologize for the confusion. This is a service review and not a product review. We are looking for feedback on the overall process of your online shopping experience. In regards to your order, I just tracked the package and this was delivered on 9/13. If there is any issue with the delivery, please contact me directly and I will help in any way I can. Thanks, Nick Stebenne Website Management Perform Better/ M-F Athletic 1.888.556.7464 x 140 [email protected]
customer
Posted
Your website is so slow, I couldn’t tell if it was up and running. Terrible for an on line ordering. It was so poor I ended up ordering twice. Terrible experience!!!!
Response from Perform Better· Sep 16, 2022
Hello Danny, We appreciate you ordering from us and also the feedback regarding your experience, and will forward this to our web manager. It does seem like most of the issues people are having deal with data clutter due to cookies and cache on Chrome, Safari, Firefox, etc. This either slows down websites or blocks certain pages. I would suggest clearing your browser data and see if that helps fix the issues moving forward. If you ever have any questions with the ordering process please contact us via email or phone and we will be glad to help in any way we can. We apologize and appreciate your patience, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]
customer
Posted
I have not received my order yet.
Response from Perform Better· Sep 2, 2022
Hello Susan. Thank you for reaching out to us. In regards to your order, this was shipped out of our warehouse in Rhode Island on 8/26. Traveling to California usually takes 5-7 business days. Good news is that I just tracked your order an it should arrive today. If you have any questions, please let me know. My contact info is listed below. Thank you for your business, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]
Fredo
Posted
NOt sure when PB decided to Make shipping a profit center. About 6 bands and a trx ...$46.00, REALLY for about 5 Pounds? Then the real insult...a "temporary surcharge" blaming COVID. I know I won't be buying from them anymore.
Response from Perform Better· Aug 30, 2022
Hello Fred, We apologize for the inconvenience regarding the temporary surcharge as well as shipping costs. While certainly not as important as health, one of the many byproducts of the Covid pandemic has been a disruption of the global supply chain which caused costs for raw materials and shipping to skyrocket across all industries and product types. These costs rose to the point where some products became unsellable. Like many other companies country-wide, we are experiencing extremely high freight charges that we are hoping will lower over time. That being said, these increases have forced us to raise our shipping costs. The shipping costs assessed are what we are being charged by various carriers. Regarding the surcharge - not wanting to raise prices and feeling that costs will recede over time, we decided that adding this TEMPORARY surcharge to help cover some of these unexpected increases would be the fairest option. We will continue to closely monitor the situation affecting shipping and material costs and will lower and/or remove these as soon as feasible. If you ever have any questions about this or any other web related situations, please contact us via email or phone and we will be glad to help in any way we can. Your understanding is greatly appreciated! Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]
customer
Posted
Unfortunately, you just keep sending me merchandise that is either old, colorless, or broken. I order a 25 lb PB Extreme Rubber Encased Grip Plate that is completly colorless and fade out. As a result, it needs to be replace and ship back at your cost. This is the second time you have done this to me and I'm not very happy about it. You need to have or hire quality control personal before sending your items to the public as thiswould only harm your thrust and reputation. I hope that youfix this matter.
Response from Perform Better· Aug 19, 2022
Hi Miguel, I certainly apologize for the issue you had with your recent order. We do have quality control procedures in place and always strive to provide the highest quality products on the market. That being said, if there is ever an issue with product defects, we're always happy to help resolve the problem quickly and painlessly. I took a look at your account, and I do see we shipped out a replacement for you, and it was delivered to you today. If you have any further questions, please don't hesitate to reach out to us. Thank you for your continued business and patience! Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]
