Pelipost Reviews | Read Customer Reviews of pelipost.com

Pelipost Reviews | Read Customer Reviews of pelipost.com

Pelipost reviews

Showing 297 reviews with 5 stars · Clear filters

Jeff J.
Posted Sep 12, 2024
Resolution of Non-delivery
I use Pelipost all the time. We had an issue with non-delivery of one set of photos and Tabitha persevered to resolve the issue for us. Much appreciated!
Response from Pelipost· Sep 16, 2024
Jeff, thank you for your continued support and for sharing your experience! We're glad to hear that Tabitha was able to resolve the delivery issue for you. We truly appreciate your patience and your trust in our service. Your feedback helps us improve, and we're grateful for customers like you who use Pelipost regularly. ^CM
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Anonyme
Posted Sep 9, 2024
Fast and nice !
Fast and nice !
Response from Pelipost· Sep 12, 2024
Thank you for your kind review! We're glad you're enjoying your experience with the Pelipost App! ^CM
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Cierra A.
Posted Sep 4, 2024
Anytime I had an issue (twice) customer…
Anytime I had an issue (twice) customer support responded quickly and was able to resolve my issues.
Response from Pelipost· Sep 6, 2024
Cierra, we appreciate your feedback! Providing exceptional support is important to us. Thank you for being part of our Pelipost Fam! ^CM
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Paula H.
Posted Sep 4, 2024
I was giving the information I needed…
I was giving the information I needed even when I didn't understand it and the agent was very helpful and understanding also she responded to my emails in timely manner.
Response from Pelipost· Sep 6, 2024
Paula, thank you for your review! Facility rules and regulations are confusing, and we're happy to hear our Customer Support Team was able to make things more clear for you. Thank you for choosing our app to stay connected! ^CM
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Heather B.
Posted Sep 2, 2024
Janel - Customer Service Pelipost
Janel from Pelipost was very accommodating. She made sure that my order to my loved one was resent. I opted not to insure the package, which won't be a mistake I make again. However, Janel found my orders and reprocessed them for me! What a great experience!
Response from Pelipost· Sep 3, 2024
Thank you for sharing your experience, Heather! We're glad to hear that Janel was able to assist you and ensure your loved one received their photos. We understand how important these connections are, and we're glad she could help make things right. We'll be sure to pass along your kind words to Janel! Thank you for choosing Pelipost! ^CM
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jennifer L.
Posted Aug 27, 2024
So fast and easy to send pictures!
So fast and easy to send pictures!
Response from Pelipost· Aug 28, 2024
Thank you, Jennifer! We're proud to earn your 5-star review! ^CM
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Goldie W.
Posted Aug 22, 2024
Concern about photobook
Ms. Janel P. helped me better understand the process of the photobook that my children and I put together to send him. I had know idea that the process takes about 30 plus days before reaching his facility and thanks to Ms. Janel P. being the first one to respond to my request, I'm truly thankful. Warmest regards, Goldie
Response from Pelipost· Aug 23, 2024
Thank you, Goldie, for your kind words! We’re so happy to hear that Janel was able to assist you and provide clarity on the process. We understand how important it is to keep those connections strong. We’ll make sure Janel knows how much her help meant to you. Thank you for choosing Pelipost! ^CM
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Rasheeda B.
Posted Aug 21, 2024
Janel from customer support was awesome!!!!!!
I created a calendar with the wrong address by accident so I went and made another calendar with the correct address. Janel P noticed it and emailed me asking if that was a mistake (before the calendar was sent out) I emailed her back and told her yes she changed the address before shipment canceled the calendar with the wrong address and sent me the tracking number! Janel was prompt with her response and also noticed the mistake before I had to email Pelipost I’m so glad she noticed the mistake and corrected it because my love one who is incarcerated daughter pass away and that’s all he wanted. he was looking forward to the calendar had she not saw the mistake he would have had to wait all over again Thanks Janel!!!!
Response from Pelipost· Aug 23, 2024
Thank you so much for sharing your experience! We're so glad Janel was able to catch that mistake and ensure your loved one received the calendar in time. We know how important these moments are, and it’s our mission to make sure your photos and keepsakes reach your loved ones when they need them most. We’ll be sure to pass along your kind words to Janel—she truly embodies the care and dedication we strive for at Pelipost. Thank you for choosing our app to stay connected! ^CM
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