PearWoodReviews of pearwood.com

Response from PearWood· Sep 11, 2026

Hi Sheyda, so sorry to hear you didn't see any results — that is definitely disappointing! Stubborn grays can sometimes take a couple of consecutive applications to fully take, especially on the first go. We'd love to help troubleshoot this with you or make things right, so please send us a direct message with your order details to [email protected] so our team can help!

Response from PearWood· Sep 11, 2026

Hi Amanda ! So sorry to hear it didn't work out for you after giving it a real shot — we know how disappointing that is when you were hopeful. We'd love to make this right for you, so please reach out to our support team at [email protected] so we can help sort this out. 💛

Response from PearWood· Sep 11, 2026

Hi Randi, so sorry for the long wait and the trouble getting in touch — that sounds super frustrating. We’ve had a higher volume of emails than usual, but waiting this long for your order or a reply isn't okay. Please send us a direct message with your order number so our team can check on this and get it sorted for you immediately. We really appreciate your patience while we make this right. 💛

Response from PearWood· Sep 10, 2026

Hi Jodi, we're so sorry to hear you haven’t gotten your order and that our emails haven't reached you — we completely understand why you're upset. This is definitely not the experience we want for you. Please send us a direct message with your order number to [email protected] so we can step in and sort this out for you right away. We really want to make things right.💛

Response from PearWood· Sep 8, 2026

Hi there, so sorry to hear the product and delivery didn’t live up to your expectations—that sounds really disappointing, especially after waiting so long. We always want our formulas to deliver great results for your hair, so we hate that this fell short for you. Please reach out to our team [email protected] directly with your order details so we can look into this and make things right for you. Appreciate you giving us a try and sharing your feedback! 💛

Response from PearWood· Sep 7, 2026

Hi Diana, so sorry for the rough experience and for keeping you waiting — that’s definitely not how we want things to go. Please send us your order number here or email directly so our team can get the right item sent out or process your refund immediately. We appreciate your patience and really want to make this right for you. 💛

Response from PearWood· Sep 7, 2026

Hi Nora, totally get why this would be so frustrating—especially when trying a new product. It sounds like applying it straight to your dry roots with your fingertips works much better than lathering in your hands first. We hear you on the bottle design too, and we'll share that feedback directly with our product team. Please send us your order number so we can get a replacement or refund sorted out right away for you. 💛

Response from PearWood· Sep 7, 2026

Hi there, so sorry to hear you had this experience with the bottle and your hair — that definitely sounds stressful. When the color doesn't dispense properly, it can affect how the formula mixes and works. We'd love to take a closer look at what happened with your bottle and make this right for you. Please send us your order number or reach out directly so our team can sort this out for you immediately. 💛