Bad
163 reviews
PaycorHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Paycor, a Paychex company, connects leaders to people, data, and expertise. Paycor helps leaders drive engagement and retention by giving them tools to coach, develop, and grow employees. For more than 30 years, Paycor states they have offered leaders unprecedented insights into their operational data with a unified HCM experience that can seamlessly connect to other mission-critical technology. And by providing expert guidance and consultation, they help more than 30,000 businesses nationwide achieve business results and become an extension of their teams.
Paycor (paycor.com) has 163 customer reviews on Rated Honest, with an average rating of 1.4 out of 5.
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Sharon
Posted
When returning calls, don't just give a case #, give the reason, I have multiple cases and have no idea what number it is. Customer service is terrible. No one understands anything and you get pushed off to someone else.
Dean H.
Posted
Do not use Paycor! You'll be hit by hidden fees that even they can't or won't explain. The fees will just go up and up until you've had enough, and then they hit you with another month of fees because you have to give them 30 days notice when you leave! Customer service is painfully slow, plan on at least a half hour before you get to talk to someone, and promises made turn into lies. Go anywhere else!
Diana
Posted
The quarterly tax filings were late and we are being charged penalties. We are being overbilled for zero returns when it was negotiated there would not be charges. The taxes are not being withheld properly-Harrodsburg and Versailles KY. There is no email contact to forward information to. You have to speak with someone outside the country. Paycor changed drastically from what it was. The customer service is not convenient of having a contact/representative.
Thomas
Posted
Customer service is practically useless. They don't seem to even care what the problem is, they just reply with platitudes and meaningless statements that ourt business is important to them, but they have done absolutely NOTHING to address our problem.
Lauren
Posted
Nothing works right and than more goes wrong
CW
Posted
Paycor seems great on the surface but when you get into details, is not that great. Their products are sub-par, only doing half of what was promised. The support is lacking on understanding, follow-up, and appropriate resolution. Paycor promises a lot but delivers only a little. Even sessions with our experts and managers are unhelpful; the answer is usually I will look into that. There is no solution focus, no understanding of urgency. And everything that would be helpful costs additional money.
David
Posted
Customer Service has been awful. We submitted a ticket on 3/18 and it has still not be resolved. You can never just talk to one person. It has me re-thinking Paycor all together.
Josh W.
Posted
We have been extremely disappointed with our experience using Paycor for EDI benefits feeds. The setup took nearly five months and cost $1,500, which meant half of our benefit year was already over before anything was even working. That completely defeats the purpose of having an automated feed in the first place. What has been most frustrating is that customer service has no ability to actually help or escalate the issue. You simply wait, follow up, and get no real answers while your team and employees are the ones dealing with the consequences. For a system that is supposed to create efficiency, this process has done the exact opposite. If you are considering Paycor for EDI feeds, be prepared for long delays, high setup costs, and very little support during the process.
