PAX LabsReviews of pax.com

Their 10 year warranty is a scam, device had a fault 2 months after the 2 year EU warranty, replacement of rubber the mouth piece would've cost them probably less than a euro, but forced me to pay 25eu for it.

Pax 3 devices stopped vaping properly in under 3 years. Reached out to customer service who made me provide tons of photos as well as do multiple steps to troubleshoot and fix but none of them worked. Now they say, “Warranty cannot be exercised without a valid fault or failure which we haven't been able to identify. Please refer to our previous tips on how to improve each session with your PAX device.” GTFOH TERRIBLE!

Bought the pax mini. You’re better off having a pipe or using the mighty. It takes to long to provide you with the intensity of smoke you need. The stone is to gradual.Ive been using it for 3 weeks.Waste of money.

I've purchased the pax 2, the pax 3 and the pax mini. Every PAX product seems to stop working/charging within a year of purchase. Customer service is a nightmare to deal with. There is no phone number, you have to email. Pax mini produces little to no vapor. I complain to customer service immediately, sent multiple emails including a detailed video and they refused to accept the return. Wouldn't even let me use the money I spent on the pax mini for store credit. Horrible customer service and poor quality vape. Not worth the money.

PAX Canada has messed up every order I made with them. They never include the apartment number on the label and I have had to fix the issue myself by contacting UPS (spending what has added up to hours spent on hold). I have had to do this for all PAX orders over several years, even though I reliably tell them of the problems. They have never corrected delivery issues (I always have to) and have never identified the source of the problem, in spite of repeated complaints. Most of the time they blame UPS, and then they refuse to contact UPS to fix the errors. UPS can take instructions from shippers, and it should be the shippers' responsibility to correct errors they made, but PAX forces customers to fix their incompetence. They were also responding to the wrong email address for the past few years and only fixed that last week, again after repeated complaints. As tends to be their modus operandi, they repeatedly denied that the problem was on their end. With this order - which was a shipment that was returned after being misaddressed - I took steps to make sure they didn't screw up my order by telling them (before shipping, via customer service channels after the initial order was misaddressed) my correct address, buzzer number and to get in touch with their warehouse to fix the persistent issue. They still failed. I wasn't expecting that as PAX emailed me to say my shipment was delayed because they were fixing the issue. They didn't fix it! I doubt their ability to fix basic issues, and I don't take their assurances seriously at all! I don't plan on ever buying anything from the PAX Canada website again. I should have stopped long ago. They have wasted hours of my life with poor customer service and a completely incompetent fulfilment operation. I'm only keeping my account open because I have products under warranty. Shame customer service and fulfilment are horrible, because they make decent products.

After 14 months my PAX Mini started having issues - not heating up enough to produce vapor (can’t taste the flower on that first puff) and sometimes it heats up SO MUCH to the touch that I put it in the fridge for a few min to cool. It also randomly started flashing a blue light and shutting off after a few puffs. I reached out to CS and they asked me to send a photo/video of the blue light. I explained that it does not happen regularly or long enough for me to take a video. The light flashes very briefly, it’s gone before the phone app can be activated. They keep insisting that without photo/video they cannot help me and cited their warranty: “ PAX Support may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving warranty service” I pointed out that this says MAY REQUEST not WILL REQUIRE or MUST PROVIDE, and that as the policy is currently worded nothing prevents them from helping me troubleshoot or approve warranty service, but they still refuse. This is blatant BS, they are making a photo/video contingent upon servicing the device and that’s not justified anywhere in their policy.

I ordered a custom pax plus. They took the money from my account even though I got a pop up saying it’s declined because its suspicious transaction. That was over a week ago. My bank is giving me a hard time because PAX hasn’t issued a refund. No contact info on website to even call and complain. Time to lawyer up seeing how they think it’s ok to rob people of their hard earned money DO NOT ORDER FROM THEM!

I was ready to buy the pax mini but they wanted to have a photo of my ID to prove my age, I am 57 years old !!!!! How does a private company dare to ask in false confidentiality the photo of a governmental ID making you believe that they are perfectly secure !!!! Do not buy to this company or you are encouraging them to control you more and more. Buy a volcano (7stars quality) i have mine since 12 years never broke. Storz and bickel best world leader company in cannabis vaporizers doesn’t ask your id to buy their products.