pawshake.comReviews of pawshake.com

Ik was reeds enkele maanden actief op Pawshake als oppasser. Steeds goede ervaringen gehad, tevreden baasjes. Laatst was er een miscommunicatie met een baasje waardoor een reservering werd stopgezet. Ik werd beschuldigd van zaken die ik niet heb gedaan. Ik heb zelf onmiddellijk contact opgenomen met Pawshake. Mijn contact werd genegeerd, alleen naar de baasjes werd geluisterd. Resultaat = account geschorst. Dankzij dit een bron van inkomsten kwijt. Ik ben ook niet betaald geweest voor de dagen van de reservering dat ik ben wel geweest. Het feit dat er een inbreuk was op mijn rechten, wordt ook niet naar geluisterd. Enorm teleurgesteld naar hoe je als oppasser wordt behandeld.

De oppassers zelf zijn vaak nog correcter dan de klantendienst! Onze oppas kon helaas niet meer, zodat ik een paar dagen voor een buitenlandse reis plots zonder oppas zat. Mail gestuurd (omdat ze geen telefoonnummer hebben??), maar nooit reactie of hulp gekregen!

Pawshake a supprimé le compte de mon conjoint en se basant sur une plainte malhonnête d'un autre utilisateur de Pawshake. Nous n'avons jamais été entendu, ce fut donc une décision arbitraire.

Not impressed with how slow their app is.

Really disappointed by the response from the support team at Pawshake. I tried updating my account recently and it became blocked, which was queried by myself as I was unsure of the reason for this. They gave multiple reasons such as ‘inactive account, un-replied messages (which I had 2 of from 2018 the UK- I’m now in New Zealand- and not enough information. I explained my reasons and was responded to in a really rude manner and invalid explanations as to the deactivation of my account. I had spent a lot of time editing/updating the profile with hopes to grow as a dog walker, however, I’m really bewildered at the response from their team. Would steer clear at all cost. Thank you Marte at Pawshake for your rude emails tonight.

Would give 0 star if I could. It is a known fact and users have personally told me many times over how rude, ignorant and distrustful customer service is when you need them but never expected it to be so horrible. Very rude and would never trust nor expect them to help. Sam is very rude. Ask for help- no reply. Ask again- no reply. Ask for management- no reply. I’m sorry but 0% recommend. Whatever follow-up response is replied to my review I can guarantee you is a joke made to look professional.

Hi everyone! Please read this. Please answer my questions and pass it to CEO and very senior managers. I’ve been loyal to Pawshake. Gained 5 star reviews. I Appreciate the experience and always aim to improve myself on any level. I discovered my passion for dogs when it helped me recover from a serious illness. I don’t do it for money- I do it to satisfy higher values of love, communication, compassion and empathy. I never had a problem with a pet or pet owner. However, I am a human being indeed and worse days/ sickness can happen to everyone. If you have a magic power to be normally functioning when something bad hits you unexpectedly then please let me know. I am always happy to talk constructively and learn from every experience. Recently I had an upsetting experience with a dog owner who wanted to drop off his dog last minute in the morning without a prior proper “meet and greet” and I got sick and passed out in the morning. I woke up twice to vomit and couldn’t settle. Ive been taking also other medication for another reason which could have added to how I felt. He never used the buzzer available to all public to get in and it happened my phone I kindly gave to him wasn’t heard when he phoned.I phoned back half an hour after but he wasn’t there or picked the phone from me until now. I was in shock and worried. Again, I’m sorry for any inconvenience. I have not done any of the above on purpose- why would I? What would I gain or achieve? Has anyone asked if I am okey? He made a very judgemental, upsetting, subjective and a one- sided complain to #pawshake . I was told by one of the Team Members “that there is nothing to discuss”. My account was suspended. I asked many times to speak to a higher manager but it was ignored. I wrote a long email recently- it is ignored. Everyone I spoke to said the reaction is too extreme. No one agrees with decisions made that and is puzzled and concerned. Blocking me caused me to be even more anxious and finding it difficult to fall asleep as I love and care about dogs so much. I asked one of my clients Ina and she said she did not feel like there would be enough support from Pawshake in a similar situation and everyone should have a back up plan. Is their reaction correspondent to the situation? Why I wasn’t let to speak to a higher manager? Is their decision fair to other pet owners who were happy with my support? Is this incident sending a good message regarding working for Pawshake? What rights and protection do sitters have? Do we even have a voice? Is basing such a heavy decision on one persons opinion/ one unfortunate situation is fair and objective? Did Pawshake implement measures to verify ones complaint? Do sitters have to give a client their personal phone number? Why was the drop off such a last minute meaning you give yourself even less time? Are you all perfect? Have you ever been feeling unwell and would you like anyone/ any organization to treat you like this? Should it happen to you? Where is communication, equality and inclusiveness and empathy? Please answer those questions. I can provide my references but it is shocking and putting me down it even got to this stage. Please help ASAP. I hope the Head of Customer care, Community manager and CEO are going to respond to me as a matter of urgency. Thank you so much. Love x

This company is decietful. Have used them for a year and a half and now discovered there is no way they will ever cover you or your dog under their "insurance". Customer service is also quite aggressive and rude.