Excellent
6,520 reviews
pawshake.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Pawshake - Experienced pet care with peace of mindLoving pet sitters who treat your pets like familyAt Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.Loving home environments - no cages!Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.Convenient, safe and flexible pet careSimply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.The Pawshake Guarantee All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.
pawshake.com (pawshake.com) has 6,520 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 316 reviews with 1 star · Clear filters
T C.
Posted
Basic inconvenient platform for sitters. Threatening vindictive unfriendly customer service. Very high deductions from the rates for sitters.
Response from pawshake.com· Jan 3, 2024
Hi there, we are sorry you had a bad experience. We do not have a record of this complaint that we can connect back to a customer. If you would kindly reach out to our Customer Service team, we can assist you. Warm regards Jack Pawshake Support
Annemarie Ter H.
Posted
Oppas geboekt en betaald, zelfs kennismaking heeft plaatsgevonden. Oppas heeft kort voor onze vakantie afgezegd. Pawshake is niet bereikbaar en reageert niet op contactformulier of bericht via Insta. Geen aanrader dus…
Response from pawshake.com· Jan 4, 2024
Dag Annemarie, wat vervelend dat je oppas heeft geannuleerd. Gelukkig was het een maand van te voren waardoor er nog meer dan genoeg tijd was om een nieuwe oppas te benaderen. Pawshake heeft via de klantendienst direct uitgebreid contact met je gehad en alternatieve oppassers aan je voorgesteld. Ook hebben we het geld van de boeking direct teruggestort. Uiteraard is Pawshake altijd bereikbaar en beschikbaar om te helpen om een oplossing te vinden. Jack Pawshake Support
Federica
Posted
Non c'è un modo per segnalare un profilo e nemmeno un modo per contattare un servizio clienti! Sono una dogsitter e mi ha contattato un maniaco via l'app, ho cercato il numero e più ragazze hanno avuto lo stesso problema. Dovete fare più controlli anche sulle persone che richiedono il servizio, non solo sui dogsitter. Come dogsitter bisogna avere foto e info etc per essere approvati invece chi ha un animale non deve mettere informazioni. E assurdo che non posso segnalare un profilo di una persone pericolosa!
Response from pawshake.com· Jan 10, 2024
Ci dispiace molto per l'accaduto, tuttavia, il nostro team ha sospeso l'utente appena abbiamo saputo. La nostra assistenza è raggiungibile in qualsiasi momento tramite il Centro Assistenza sul sito e su app Saluti Supporto Pawshake
Kyle H.
Posted
Abysmal customer service, absolutely shocking! We have gone above and beyond with our services to others with nothing but 5* reviews. Had our account deleted for offering someone a discount. Absolutely no warning whatsoever, just deleted. They won’t even respond to our messages. Don’t waste your time with this company, use Rover instead!
Response from pawshake.com· Dec 13, 2023
Hi Kyle, Thanks for taking the time to leave a review! We cannot find any correspondence from you in our system. Could you please contact us through our contact form on the website so we can discuss this with you? Please note - it is against our terms and conditions to take payments outside of the Pawshake platform whilst using the Pawshake website to promote an external business. It's critical for us to protect the pets being cared for on our platform, and without booking through Pawshake, you and the pet are not covered in case of accident or illness. Warm regards, Jack Pawshake support
dora marisol S.
Posted
ero una loro operatrice. mi hanno sospeso il conto perchè non riuscivano a risolvere un problema al mio account. dopo ben 20 mails, con screenshots, spiegazioni del problema: nulla. non sono in grado di sistemare nulla. per di più si prendono una grandissima percentuale sui nostri pagamenti. non la consiglio.
Response from pawshake.com· Dec 6, 2023
Ciao Marisol, Siamo molto dispiaciuti che tu abbia avuto un'esperienza frustrante. I nostri agenti del servizio clienti sono pronti ad assistere. Si prega di inviare le informazioni richieste. Jack Servizio Clienti Pawshake
Is That All There I.
Posted
As a sitter, I unwittingly violated one of their rules and got my profile eradicated almost immediately by their team, without giving me a chance to explain myself. They didn't bother to give me an explanation either. All these years, letting them take 20% off my fees, lead to this. I am beyond shocked and speechless. These people treat you like nothing once they think you are disposable. A horrible company.
Response from pawshake.com· Nov 25, 2023
Hi, I am very sorry you had this experience. We have very strict standards for behaviour and terms of service on Pawshake. The reason for this is for the safety of the pets on our website. We hope you understand and all the best with your future pet sitting endeavours. Kind Regards Jack Pawshake Customer Service
C H.
Posted
Don’t trust this company to find sitters to look after your furry friends. I booked with a lady ,then the lady called me saying she couldnt look after my dog . In her profile showed up it was at her house,but it turned out it was at her office . We meet up ,I collected my dog ,but then when I asked for the money back ,she denied. Plus she was waiting with two her friends or colleagues outside which became aggressive towards me,including a black lady who was yelling at me . Her names are Eva en Elise . Pawshake does not give the option to cancel ,request a refund or even a customer service email. That day,I called the police ,I felt scared and didn’t know what to do. If you love your dog,do not do Pawshake
Response from pawshake.com· Nov 25, 2023
This sounds like a very alarming situation. I cannot see your ticket on our customer support system. Please email us on our contact form and we will get back to you. Kind Regards Jack Pawshake Customer Service
Arun N.
Posted
I have contacted so many sitters and everyone says they are not available during the requested dates although their calendar shows they are available or they say my house is too far although the distance is only like 20 kms from their place and I'm requesting for a house sitting service for 5 continuous days. PawShake should bring some process around this to ensure the sitters ensure to update their calendar and max distance they can service.
Response from pawshake.com· Oct 23, 2023
Hi Arun, Thanks so much for your honest review, and we're so sorry you have had a tricky time finding a pet sitter! We are constantly improving our communications and processes with our pet sitters and their calendars. We understand that it can sometimes take a few tries to find the perfect match, and we're very sorry it's taken longer than usual for you. It looks like you might have had better luck with some sitters you have contacted recently and we certainly hope that this works out. Don't hesitate to reach out to our customer support team if you need additional assistance. Warm regards, Jack Pawshake support
