Great
1,735 reviews
PawpHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 209 reviews with 1 star · Clear filters
Ashton
Posted
I submitted my claim three weeks ago and have heard nothing. My account wouldn't load for 2 weeks after and when it finally did, I can't find a place where the claim would be?
Response from Pawp· Jul 18, 2022
Hi Ashton, I do see that your claim was approved and paid out quite some time ago. If you have further questions or concerns, feel free to reach out to [email protected]. Sincerely, The Pawp Support Team
customer
Posted
Wanted to cancel my membership and was unable to contact anyone about it. Don’t bother with the free trial, the cancellation process is completely not worth it. Fees like scam billing practices - trying to make it difficult and prolong the process so they can get your money. I am not having it and I am pissed. (Even called their customer service line (833) 365-0001 and got no answer) Their below response claims that within minutes of submission this was addressed - this was not the case. I had to email after 4 unsuccessful attempts at using the chat feature and a phone call that was never returned. They did cancel the membership within minutes of this survey. Bottom line, if you want to really want to see how they treat their customer base, look at all of their responses to the negative reviews. Nothing but blame shifting and gaslighting. There’s plenty of other services out their for pet insurance and your money is best going elsewhere. If for no other reason than their total lack of customer support and clear communication. Go somewhere else, you will not regret it.
Response from Pawp· Jun 22, 2022
Hi there, Thank you for taking the time to leave a review. However, your request was processed within minutes of submission. Feel free to email [email protected] if you have further questions or concerns.
Christian N.
Posted
I decided to utilize Pawp because I thought there would be less friction. I simply needed to order my pets flea meds. Well now its been over a month. Pawp still has not shipped the meds and my actual vet won't fill the perception direct to me because it was already approved for Pawp. Pawp has made no progress in the last few weeks. I'm messaging support every few days and they never have any updates. Again its been over 30 days, that's 160 working hours that they had to simply get this resolved but they still have not. Its a pretty simple process to get a flea med filled, now my vet won't refill for 3 months because that's the timeline for the next prescriptions. Not a great experience and it truly seems like whoever is in charge to resolve this has not done anything. Edit to reply to their Pawps response. My vet had no records of Pawp reaching out for follow up. They even sent me the sign rx form that was sent to Pawps pharmacy. Not sure how it was possible for me to speak directly with the pharmacy every time I called my vet but Pawp could not for an entire month, seems unusual. I had to call my vet numerous times and prove Pawp did not fulfill the Rx in order to get my vet to fill it for me directly. Which delayed my ability to give my pup the meds. If Pawp’s goal is to offer convenience there’s a lot of work that has to be done. It shouldn’t take 30 days to fill a simple prescription.
Response from Pawp· Jun 3, 2022
Hi Christian, Thank you for leaving a review! I understand that you're feeling frustrated by this experience, but our Pharmacy Team reached out to your clinic multiple times for an approval on the prescription. Despite what the clinic told you, an approval was never received on our end. Prescription pet medications come with plenty of legal requirements and regulations. If the approval had been sent, the order would have shipped immediately, but there's nothing we can do except contact the clinic when medications aren't approved. Your order has since been canceled and refunded. Let us know if you have any further questions or concerns by emailing [email protected].
Tracie
Posted
The type of services covered should be reevaluated. My dog was actively bleeding from the bite of another dog and I was told that because it wasn’t “life threatening” that it wouldn’t be covered. This was a Sunday and Monday was a holiday. So without going to the emergency vet, my dog would have had to wait several days. I took him anyway and will pay out of pocket, but in this situation it could have become life threatening if he had gotten an infection. I really disagree with this decision and am concerned about the threshold for coverage.
Response from Pawp· Jun 2, 2022
Hi Tracie, We're sorry to hear about the situation experienced by your dog! We make our definition of an emergency clear at signup as well as the steps for activating the emergency fund. With the Pawp Emergency Fund, Pawp provides coverage for catastrophic and life-threatening emergencies. Feel free to reach out to us at [email protected] for further clarification!
Eric B.
Posted
I had an eight and a half year old chocolate lab. Blood cancer went to emergency for 3 days and did not make it. Went through all the protocols with pawp. Took a loan out for $3,600 thinking I would get paid back $3000 because my emergency funds were activated they denied it. If you were thinking of joining this run, and run fast!
Response from Pawp· May 26, 2022
Hi Eric, As stated in our Rules & Regulations, all emergency fund activation are approved pending verification that the rules and regulations have been followed. All pet owners have eight hours to admit their pet to the clinic for treatment once the fund has been activated. We make this requirement clear throughout the process. If you have further questions or concerns, please reach out to [email protected].
Bev
Posted
If only zero star is available. They don't cover as much as you think when it's time to requesting for reimbursement. So you'd be wasting your time, energy, and money paying for something that does not cover much. They cover up to 6 pets? But you can only file a claim once? I strongly urge you to read EVERY FINE print on their contract. Don't waste your money.
Response from Pawp· May 26, 2022
Hi there, Thank you for taking the time to leave a review. We're sorry to hear you feel that way about the Pawp emergency fund, but our Rules & Regulations are straightforward and clear. We cover life-threatening emergencies when the Pawp Vet Professionals Team is contacted prior to admittance at the clinic. I would encourage every single person to read the fine print when signing up for a service as well. If you have further questions or concerns, feel free to reach out to [email protected].
Denise
Posted
IF I COULD GIVE YOU A ZERO I WOULD! MY PUP SUFFERED AN INJURY TO HIS PAW, CALLED YOUR VET, TOLD ME TO TAKE HIM TO MY VET, BUT PAWP'S NOT PAYING. THE VET WAS SMIRK LAUGHING WHEN I SAID THAT'S NOT WHAT I WAS TOLD WHEN I SIGNED UP BY MATT! I TOLD HER RIGHT OUT TO GET HER LAUGHING SMIRK OFF HER FACE, MY PUPS ISSUES ARE JUST AS SERIOUS. I WAS CLEARLY TOLD AND STATES ON YOUR WEBSITE "EXTREME EMERGENCIES "AND" "AND" " UNEXPECTED EMERGENCIES"! YOU FRAUDULENTLY ADVERTISE YOUR INSURANCE, A HURT PAW IS AN UNEXPECTED EMERGENCY! THIS INSURANCE IS CLEARLY A RIP OFF!
Response from Pawp· May 23, 2022
Hi Denise, I'm sorry to hear you've had that experience with Pawp! We take your concerns very seriously, and I took the time to review the conversations you had with the Pawp Vet Professionals Team. I wasn't able to locate a video chat where our team treated you that way, but please reach out to us at [email protected] to provide further details!
FORMER C.
Posted
So apparently, a dog that is actively choking on a bone does not qualify as an emergency vet visit? Not only did PAWP refuse my coverage of an emergency that my dog was actively having, I also had to jump through hoops to submit the information. I WILL SCREAM FRAUDULENT BUISNESS ALL THE WAY TO BBB.
Response from Pawp· May 23, 2022
Hi there, Thank you for leaving a review, and I'm sorry to hear about the experience you had with Pawp! In this particular case, we weren't able to assess your pet prior to admittance at the clinic since the pet wasn't with you. We did provide the opportunity to seek coverage after the fact. If you have further questions or concerns, please contact us at [email protected].
