Paw OriginsReviews of paworigins.com

Response from Paw Origins· Mar 13, 2025

Hi Christina, We’re truly sorry to hear that you had a negative experience with our customer service. This is not the standard we strive for, and we take your feedback seriously. We’ve already reached out to you personally in hopes of making things right and turning this experience around. Please check your messages—we’d love the opportunity to resolve this and ensure you feel heard and valued. Looking forward to assisting you.

Response from Paw Origins· Feb 18, 2025

Hi Dorothy, We’re truly sorry to hear about your experience. The well-being of pets is our top priority, and we take all feedback seriously. While most dogs respond well to our product, we understand that every pet is unique, and individual sensitivities can occur. We’ve reached out to you personally via email to clarify any misunderstandings and work toward a resolution that best supports your needs. Our refund policy is designed to be fair while maintaining the quality and integrity of our business, but we genuinely want to make this right for you. Please check your inbox and feel free to reply directly so we can assist you further. We appreciate you giving us the opportunity to help :)

Response from Paw Origins· Jan 3, 2025

Hi Cindy, We sincerely apologize for the delay and frustration you’ve experienced with your order. We completely understand how disappointing it is to pay for priority shipping and not see the timely delivery or updates you expected. This is not the experience we aim to provide, and we’re deeply sorry for letting you down. While shipping delays are sometimes outside of our control due to carrier issues, we take full responsibility for ensuring our customers feel supported throughout the process. We’d like to investigate this further and work to resolve it as quickly as possible. I will reach out to you immediately and we’ll do everything we can to assist you, including looking into compensation for the shipping cost if applicable. Thank you for bringing this to our attention, and we appreciate your feedback. We hope you’ll give us the chance to make things right.

Response from Paw Origins· Dec 11, 2024

Hello Kimberly, first off - we deeply regret to hear that our product didn't work for you, considering you had similar experiences with other brands before. Dogs, in general, may not like oils and hence reject it. The method of administration is critical here to avoid any digestive upsets. We really wish we had the opportunity to help turn it around for you. Your feedback is important and we take these matters very seriously. We understand the uniqueness of your situation and apologize for your frustration and for our delay in responding during this busiest time of the year. The truth is, we escalated your case when you requested it, and we could have responded faster. I believe our team has reached out again and has since gone above and beyond to resolve the refund situation. We sincerely hope that we can turn this experience around for you and that you. Once again, we value every dog owner and customer. Our entire mission as a brand is to serve this space and be a force for good.

Response from Paw Origins· Sep 13, 2024

Hey Cindi, We are so sorry to hear that you felt you did not receive any response from us regarding your inquiries about the dosage for your Shorkie. Based on our records, we have had a total of 8 communications, all of which were responded to promptly, noting the recent ones on August 4th, 8th, and 9th when you reached out to enquire about the dosage instruction, as well as previous interactions dating back to December 17th, 2023. We’re not quite sure why you would say no one responded, as we did not receive any notification of delivery failure :( Your success and experience with our products are extremely important to us, and we genuinely care about ensuring that both you and your furry friend are well taken care of. To address this matter, I have reached out via email with screenshots of our past responses for your reference, looking forward to your response! If there’s anything more we can do to make things right or if you have any further questions, please let us know. We’re here to help!