Paul Rich Reviews | Read Customer Reviews of paul-rich.com

Paul Rich Reviews | Read Customer Reviews of paul-rich.com

Paul Rich reviews

Showing 113 reviews with 1 star · Clear filters

Emre D.
Posted Jan 16, 2023
FINGER WEG
Ich habe die Uhren im Internet so super gefunden und habe mir davon gleich 3 bestellt. Als die Uhren angekommen sind habe ich bemerkt, dass sie eine sehr sehr SCHLECHTE QUALITÄT haben. Teilweise waren die Farben an einigen Stellen abgenutzt. Die Uhren hören sich so an als wäre der Wert nur 30 Euro. Außerdem kann man die Uhren nicht verschließen, die gehen immer wieder auf. Ich bin sehr sehr unzufrieden mit den Uhren. Getragen konnte ich sie nie richtig weil ich immer Angst habe das die Uhren beim Gehen aufgehen. Jetzt hab ich 3 Uhren zuhause von Paul Rich welche fast garnicht getragen worden sind. Ich bin sehr unzufrieden und zurück nehmen wollen die Verkäufer es auch nicht. Angeboten wurde mir ein neuer Stahlband, jedoch waren diese auch kaputt. Dann wurde mir noch eines geschickt und der war sogar auch kaputt. Finger weg von der Uhr wenn ich euch keine Kopfschmerzen bereiten wollt
Response from Paul Rich· Mar 28, 2023
Hello Emre I'm really sorry to hear that you were disappointed with our watches. Unfortunately we weren't able to find any orders made by you or any attempts to contact us. We would really appreciate if you could contact us and provide more details about issues you have experienced. Best regards Paul Rich customer support
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dlj R.
Posted Dec 26, 2022
Customer service needs improvement
I Ordered 3 Limited Frosted Star Dust watches and it took THREE WEEKS to deliver, they also give false information cause i contacted them a few times and everytime they say that it will be shipped within the next 3/5 days. After i contacted them AGAIN they told me that there were delays, but not once they notified/contacted me by themself no updates about the delays or shipping. After i received the 3 watches the first thing that i noticed was that they have changed the watchboxes to simple watchboxes instead of the flat (rectangular design) boxes with the nice chrome PR logo plate on it. I have ordered a few other Limited Frosted Star Dust (Rainbow) watches and also the Iced Star Dust watches before, and ALL those watches had the nice special (rectangular design) boxes with the chrome logo on it. I also noticed that 2 of the watchboxes were demaged when i received my last order, i called customer survices and they told me that told me they will send me new ones but still nothing happens!! I like these PR watches very much and i have a nice PR collection now, but i don't like the customer ''service'' and the lack of NOT notifying their customers about any delays or changes and updates. These are points of improvement that Paul Rich can work on, than i can/will write a good review in the future if/when i order again. I hope you can appreciate my honest review/opinion.
Response from Paul Rich· Dec 30, 2022
Dear Dj rules, Thank you for sharing your honest feedback regarding your recent experience with our customer service. We sincerely apologize for any inconvenience and frustrations you encountered during the ordering and delivery process. We understand the importance of timely communication and updates, and we acknowledge that we fell short in this aspect. Please know that we have recently made changes to our customer service system to improve responsiveness and better inform our valued customers about any delays or changes. Thank you for sharing your concerns, and we hope to have the opportunity to serve you better in the future. Should you have any further questions or require assistance, please don't hesitate to reach out to us directly. Best regards, Paul Rich Customer Support
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Jiya E.
Posted Dec 19, 2022
Only fake promises.. Please Don’t order or buy from here
Order no: #80414SB Ordered a watch from this place on November 22, 2022 for my husband’s birthday and it was supposed to be 8-16 days shipping to UAE. I have only received fake promises and updates to present about my order. I have sent multiple emails and I was informed I will get my order by tomorrow 20th Dec 2022 and now after inquiring just a few minutes ago I received another email saying it’s again delayed! No one picks up the phone during the day time. Next step is a report to the Better Business Bureau. Communication is everything when people have spent hard earned money and expect a product. Wish I had read the reviews on this site before ordering from this place. Utter Disappointment and Highly frustrated is what I am at the moment. You guys should compensate for all the time wasted! I need an immediate response!
Response from Paul Rich· Dec 22, 2022
Hello Jiya, Thank you for reaching out to us. We understand your frustration, but we would like to clarify that we are not directly responsible for package delivery as we rely on carriers for shipping. However, we have refunded the shipping costs as a gesture of goodwill. We sincerely apologize for any delays in the delivery of your order. Unfortunately, we do not have control over the carrier's operations, and we are unable to expedite the delivery process. Rest assured, your order has been delivered, albeit later than anticipated. We genuinely apologize for any inconvenience caused, and we appreciate your understanding in this matter. Best regards, Paul Rich Customer Service
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Nathaniel N.
Posted Dec 5, 2022
Never shipped
I ordered a watch on 11/24 and it has still yet to even ship. Their Facebook ads claim “fast and free shipping” but yet they can’t offer that. They claim all Limited edition models were postponed “for reasons beyond our control”. Don’t see why you would offer to sell them if you don’t have them in stock ready to go.
Response from Paul Rich· Dec 9, 2022
Hello Nathaniel, I want to start by apologizing for the negative experience you had with the delayed shipping. During the busy Holiday and Black Friday period, our warehouse became overwhelmed, causing a delay in unpacking and registering the watches. Typically, this process takes less than 2 days, but we fell short this time. I am pleased to inform you that your watch is now on its way to you and is expected to be delivered today. I hope that despite the delay, you will soon be able to enjoy your watch to the fullest. Once again, I apologize for any inconvenience caused by the delay. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Paul Rich Customer Support
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Shaker
Posted Dec 5, 2022
Sold me a faulty watch and not…
Sold me a faulty watch and not responding to my emails and never get through on the phone although it says we can send items back within 30 days but they need to acknowledge it on email first. I'm not asking for a refund, just want to be sent a new smaller sized watch (42MM) that's exactly the same as I bought. Very quick to respond to reviews (see below) but not emails so will keep asking on the reviews until I get a response on email to get a replacement as this is an Xmas present. Order number #83422SB.
Response from Paul Rich· Dec 9, 2022
Hello, We wanted to clarify that we haven't received any previous messages from you through our customer service channels. This platform may not be the most effective for resolving customer service issues. We kindly request that you reach out to us directly at [email protected], as we are dedicated to providing timely assistance. Rest assured, we will respond to your message within the next 24 hours. Best regards, Paul Rich Customer Service
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Mohamed K.
Posted Dec 2, 2022
I ordered on nov 25 with 2 day express…
I ordered on nov 25 with 2 day express shipping. It has now been a full week and I have not even received a tracking number yet. I’m canceling the order and looking for another watch. I have to fly out in a week. I can no longer wait for an express delivery that is not so express
Response from Paul Rich· Dec 3, 2022
Hello Mohamed, We want to extend our sincere apologies for the delay you experienced. As mentioned in our previous email communication, we encountered some technical issues that caused the delay. We understand the inconvenience this may have caused. In response to your request, we have promptly canceled your order and issued a refund. You should see the refund reflected in your account soon. Once again, we apologize for any frustration this may have caused, and we appreciate your understanding. Best regards, Paul Rich Customer Support
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Nickolas V.
Posted Nov 22, 2022
Horrible shipping times and customer…
Horrible shipping times and customer satisfaction ordered a product for a gift with 3-5 days shipping and its been over 3 weeks with the product not even shipped out of the store/factory yet. Was going to purchase another watch but no incentive provided to do so 👎🏽
Response from Paul Rich· Nov 23, 2022
Hello Nicholas, I'm really sorry for the delay, but as you already were informed we expect to start shipping delayed orders at the end of the week. You were also informed about a possible delay of up to 10 days, which will be tomorrow. Once again I apologize for the delay. Best regards Paul Rich customer support
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Amir S.
Posted Aug 24, 2022
WARNING DO NOT BUY!
WARNING DO NOT BUY!! I purchased two startdust frosted watches. One in gold and one in silver. The original shipment never came, they claim I signed for it which was a lie. They cannot provide signature proof and sent me another set. I purchased a second set for my father. The replacement set arrived four months both watches faded losing their color. Not only that the silver one broke at the band and this is not a watch I wore everyday. I contacted them and they said to send the watches back, so I did. Now they won’t replace them because they say I received the original order and they only show one order when I actuality I ordered two sets of watches. The refuse to replace them, after having me send the watches back. Poor business ethics, junk watches and crap customer service. MY REPLY TO YOU REPLY: You are full of crap and unable to provide signature proof of me receiving the first shipment. AGAIN YOU REFUNDED ME ON MY FIRST SET! I have said it a million times and you people are obviously beyond incompetent because you do not understand stand and keep saying the same thing. My second order you couldn’t even find in your system. REGARDLESS YOUR WATCHES CHANGE COLOR AND ARE OF POOR QUALITY!! JUNK!! Just like your customer service!! DO NOT CONTACT ME ANYMORE IM COMPLETELY OVER ALL THIS NONSENSE.
Response from Paul Rich· Aug 24, 2022
Hello Amir, I'm really sorry but you simply are not telling truth. Just to clarify - you don't have any proofs, details or information about your 2nd order you are claiming we own you. We have told you numerous times that if you would be able to provide any details about order we would fulfill your request but you simply are not able to do it because such order does not exist and yu are simply trying to abuse mistaken situation when you have received one extra order for free. You made an order back in February, and have reported some issues with delivery. Because of that, we have sent to you a replacement order - you have never made another purchase as you wrote, because we immediately arranged a new shipping for you. However, the first shipment, after all, was delivered to you and signed on delivery. Therefore you have received 2 sets of watches. Shortly after that you have requested a full refund for your purchase which you have received. We have no records of any other order made by you. Sincde you have been already refunded fully for your purchase you are not entitled at all for any replacement, because you never paid for the watches you have reported as faulty. Finally despite the fact that we have requested from you any information about your potential 2nd order (like order ID; payment details etc.) you have never provided any of them. You are making very serious accusation but cannot proof any of them, and dismiss every evidence provided by us just because you don't like it. UPDATE We have received copy of the signed delivery from the USPS. You can easily get exactly same from them by simple contacting them, and find out who has signed it if it wasn't you as you stated. We have refunded you on your purchase. We cannot find your second order in the system because you've never made it and there is nothing to find. Otherwise you would present us payment details or any other proof. Again you making a defamatory accusation without providing any evidences or proofs for them. Demanding from us to get a refund for payment you've never made. I would kindly ask you to stop doing it because it is simply ridiculous. Finally I'd like to once again strongly emphasize that you were refunded the full amount you have paid. Best regards Paul Rich customer support
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