PartsgeeksReviews of partsgeeks.com

I ordered a radiator from parts geek.com and they sent the wrong radiator with the right part number on the box . After emailing them and calling them they will not cover the shipping coast for their mistakes and they were rude on the phone. They are a company that noes care about its customers does not want to try and with their customers. I can not recommend this company to anyone the only thing I can recommend is run a way far a way parts geek.com

I got my parts correctly. Great. When I called to get an Return Authorization for the return of my core power steering pump I was put on hold 3 times. Wasted 35 minutes waiting for what should have been a 2 minute transaction. The first phone call was picked up but then deliberately hung up on by a dude in PartsGeek after waiting 13 just to get a live person on the line. This will be my once ever business with PartsGeek. RockAuto and AMauto have real professional and courteous telephone customer service people wanting to help customers and receive repeat sales!!! PartsGeek never again!!!

Not even worth one star! Ordered rotors and pads for four wheels. Said the order would ship within a day! 3 days later order still didn't ship. Tried to call them and let them know I would not be at the shipping location as a result of the delayed shipping and that I needed to have them shipped to another address. Each time I would call I was put on hold and no one ever picked up! Finally after two days of this, someone picked up and I told them I needed the items shipped to another address and he put me on hold only to hang up on me!!! Needless to say the items were shipped in two different fed ex shipments to the address I was not going to be at. One shipment was delivered but no one was there and the other is still lost!!! They sent me an email asking me for a review so I filled it out but can't find it anywhere! So I decided to review it here where i know it will be seen...!! They're the WORST!! STAY AWAY! AMEX will have to deal with them now!

Stay away from this company. ...you will loose money that you think your saving ! No money returned , no 30 day money back , no contact with custumer service.

I ordered 3 parts, all of which their website said they had on hand- a control arm, a pair of bushings, and a bolt kit. They e-mailed me that the bushings were not available, and they were refunding the money for it (without asking me if I wanted the exact same bushings in black which they had in stock, as opposed to the red I ordered). Instead they told me I would have to separately order the black ones and pay another shipping fee! Then when the package finally came, all it had in it was the control arm! No bolt kit. Their packing list even said "Will call" instead of "Quantity shipped-1" like it did for the control arm. I contacted their "Customer Service". Not! Seriously, to my complaint that they had not shipped a BOLT KIT that had it's own part number and that I paid extra for, they replied (and this is copied from their response with no changes): We do not sell hardware or have the ability to send missing pieces. If you are missing hardware from a part (e.g., missing gaskets, clamps, bolts, screws etc...) you can either return the entire part or purchase the hardware locally. If you are missing a crucial part to a kit, the entire kit must be returned. We cannot break up another kit to replace missing items. They must be hiring brain damaged people. Seriously! Then I finally got someone who said they were "investigating the loss." Really. For 6 months. Still no refund. Don't use these people. They are a ripoff!!! They charge you multiple shipping charges, then don't send your parts, and don't refund you for them. STAY FAR AWAY!!!

If you order anything from this company you are asking for trouble and will have to fight and argue for your money back if you can even get it back . If your desperate enough to have to try this company use your credit card so you can dispute you charge . I wish I did my homework and saw these reviews before I was desperate enough to try them . They have 430 $ of my money right now .

After ordering a part,communication at best did not exist, had to wait 3+ days for a response. Never received the part. It took 1.5 month to complete the refund. In addition PartsGeek had the audacity to with held the shipping charges. After all the error was not mine. Avoid PartsGeek as the plague.

Do not use these dudes, they are very bad people.