Parentgiving Reviews | Read Customer Reviews of parentgiving.com

Parentgiving Reviews | Read Customer Reviews of parentgiving.com

Parentgiving reviews

Showing 247 reviews with 1 star · Clear filters

Scott
Posted May 21, 2019
Mailing was SUPER slow
Mailing was SUPER slow. Next time I will use Amazon at about the same cost.
Response from Parentgiving· May 21, 2019
Dear Scott, Thank you for your Parentgiving order. You did a review on Trustpilot and it was only 1 star due to the slow delivery. I wanted to let you know the product is only available to ship from our CA warehouse, therefore delivery is longer than usual. I apologize for any inconvenience this may have caused you. When you place future orders you can call us and we can give you the estimated delivery time. Have a great day.
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James
Posted May 2, 2019
The last 2 orders I put through…
The last 2 orders I put through Parentgiving have been messed up, not happy about this. First order I was told that it was lost in shipping and it was resent. This last order, that I have now been wanting over a week for, I called again and was told it was “lost in shipping “ again, so I contacted the office again and was told it would be here the next day-it wasn’t!! Called again was told well it would be delivered today and when I mentioned that I was to get it yesterday I was told “I don’t know what to tell you “ would you like a refund! I am in need of the product I’m not trying to get my money back! Will be shopping around to see where else I can get my things.
Response from Parentgiving· May 2, 2019
Mr. Riley, I am very sorry your Seni Super Quatro Briefs have been delayed. I called FedEx and they assured me the case will be delivered today. I know you are very frustrated over the long time it has taken to get this particular case to you, especially since the other two cases on the order have already been delivered. I placed an order for a package of the Quatro briefs to be shipped to you today at no charge. I realize this will not make up for the inconvenience of the delayed case, but perhaps will serve as a back-up for you in the future. Regards, Colleen
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Claire
Posted Apr 30, 2019
Returns are both troublesome and costly.
Returns are both troublesome and costly.
Response from Parentgiving· May 1, 2019
Claire, I’m sorry you found the return of your EZ-Shampoo Deluxe Hair Washing Basin troublesome and costly. We try to give as much information about returns on our website as possible, so customers know before purchasing. I even waived the restocking fee for you that we have on the website. You will receive a full refund of the price of the basin, or $33.99. If you ever have questions about returns, please give us a call and we can give you all the details before purchasing. Regards, Colleen
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tom & G.
Posted Apr 27, 2019
the wrong product was shipped twice
the wrong product was shipped twice
Response from Parentgiving· Apr 29, 2019
I spoke w/ Customer today and noticed we did resend product to him. I told customer I am reviewing this with the warehouse to make sure we are getting correct product to him, to see if packaging has changed. I provided $25 worth of points for future orders. I told cust I will assist him in getting samples of new product to try and of course, corrected product if shipping is wrong. We will work to make sure all is taken care of to cust's satisfaction.
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Sallye
Posted Apr 2, 2019
I have not received my order yet.
I have not received my order yet.
Response from Parentgiving· Apr 2, 2019
I apologize you did not receive your order. We ship very quickly and orders usually arrive in 1-3 days. Our warehouse is reshipping your order from North Carolina and you should receive it in 1-3 business days. If I can assist you further please contact me.
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Kellie
Posted Mar 30, 2019
Delivery was supposed to happen 3 days…
Delivery was supposed to happen 3 days ago. No follow up. Sent email and tried to talk to online robot who was obviously robot and no help . Still waiting
Response from Parentgiving· Apr 10, 2019
April 1, we emailed: I am very sorry that there was a problem with the delivery of your order. I have arranged for a replacement order to ship Federal Express overnight for delivery tomorrow. I sincerely apologize for the inconvenience.
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Chuck
Posted Mar 27, 2019
This is the 2nd time I bought a Super…
This is the 2nd time I bought a Super Pole and Super Bar, 1st time it came with parts missing and took weeks to get them. This time I ordered same thing, a few days later I get email that’s it’s not available for weeks ! Not good for keeping clients happy Chuck
Response from Parentgiving· Mar 27, 2019
Hi Chuck, I want to apologize for the shipping delay’s you have experienced in ordering the SuperPole and SuperBar and to thank you for your feedback. Your feedback is important to us, we do care about our customer service. I see reward points were added back to your account, you have $14.14 toward any future order if you choose. And, here is a code for 10% off and free shipping: ACZBLAQ Sorry again for the delay in this order. My direct telephone number, along with the Customer Care Dept. telephone number, are listed below. Please feel free to contact us directly.
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VanityMom
Posted Mar 27, 2019
High Shipping is a Deal Breaker
Unfortunately I completed my order for the supplemental drink and most likely did not double check that I would receive Apple and not a red colored drink. I explained to customer service when the red drink arrived that my husband could not have a red supplement drink prior to colonoscopy, hoping I could get a replacement case. The cost of replacing the wrong order was 1/3 the cost of the product! No courtesy was extended because it was my error. Rather than pay for shipping, I kept the red supplement and ordered the Apple and took the loss. It’s a competitive retail market. I discontinued auto ship. I’ll find a more customer friendly outlet.
Response from Parentgiving· Mar 27, 2019
Pamela, I’m sorry you had a disappointing experience with Parentgiving. We will always accept returns of products that have been ordered incorrectly and even offer to have UPS come to your home with a return label for a reduced fee of $11. I would be happy to set that up for you now, if you wish. You would receive a refund of $24.14, rather than keeping a product you cannot use. I see that you did receive the apple Ensure Clear yesterday. Please let me know if you would like to return the mixed berry. I look forward to hearing from you.
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