Excellent
5,060 reviews
ParentgivingHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Every person in our organization is a current or former caregiver. Being passionate caregivers is critical to our ethos - remembering that we serve a fragile population (the aging and disabled) and their families - helping them arrive at better product solutions and expert application, better care, better aging - in their own home, or in the assisted living facility. Giving them hope, solving their problems, winning their business with every engagement. Delivering a world-class shopping experience and knowledge and insight and curated product solutions that cannot be replicated at the local chain pharmacy or Mega Mart or Online Marketplace. Our size and scale and approach ensure deep business relationships and true buying power with the best home health manufacturers and distributors in the business. We want long-term relationships with customers and have real caregivers answering the phones and ensuring every order and product is of great quality and value. We want to be the Sephora or Geek Squad of all things aging and caregiving related.
Parentgiving (parentgiving.com) has 5,060 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 201 reviews with 3 stars · Clear filters
Viola
Posted
I buy some mothers stopped and I now I have to pay more money no more story by
Response from Parentgiving· May 21, 2019
spoke with customer. She returned part of one order. She is receiving Depends on Auto Delivery. After speaking with her she has no complaints.
Patty P.
Posted
I ordered the Tranquility premium overnight underwear in the small size which is hard to find. They fit but there's not much too them. They don't hold enough fluid for me. They don't go up far enough in the back and they leak. I am a back sleeper and even for women the fluid still runs to the back of the underwear leaking out onto my pajamas. I also purchased the Dignity Super Natural Adhesive Pads to go inside. They are too wide and it makes fluids leak out right over the top of them. I wish I would have ordered samples first. I currently am using Tena Overnight underwear but they don't come in a small so the legs are just a little too big and I have to add a Poise overnight Pad inside of those which I a to cut small sliced in them so the fluids will go through to the underwear. Just curious, does anyone else have to go through this hassle? Tired of having to make things more difficult than they should be. It's hard enough just being incontinent. shipping was good and on time from Parentgiving.
Response from Parentgiving· May 8, 2019
Hi Patty, Thank you for providing us feedback on your recent purchase. I am sorry the Tranquility Overnight Pullup was not absorbent enough to meet your needs. And you are correct, sometimes due to all of our different sleeping positions, booster pads can be helpful, but it does take finding the right combination. I see you ordered today a sample of the Tranquility Super Booster Pad. I hope it is okay with you, that I have taken the liberty to send to you the following complimentary samples: Pull-Ups I selected two brands with high absorbency ratings. I selected the Abena Level 2 due to sizing needs, and I am providing you the Dry Direct Ultimate which is highly absorbent, has the elastic leg cuffs for better fit, and a soft cotton outer layer. https://www.parentgiving.com/shop/abena-abri-flex-premium-protective-underwear-level-2-8758/p/ https://www.parentgiving.com/shop/dry-direct-ultimate-protective-underwear-for-adults-9300/p/ Booster Pads I also selected two other popular pads for you to try, keeping in mind that you did not want anything too large, yet absorbent. https://www.parentgiving.com/shop/tena-serenity-heavy-absorbency-overnight-pad-8287/p/ https://www.parentgiving.com/shop/tranquility-topliner-mini-booster-pads-105-l-8529/p/ We are here to help! Please feel free to call me, I am available Mon-Thur 2pm-8pm EST and the Customer Care Dept. is open Mon-Thur 9am-8pm EST and Fri 9am-5pm EST. Thank you,
Paul
Posted
Called regarding parts for basket on my Jazzy 600EG and they did not know what i was talking about. Said they would put a new part in the mail and have yet to get it. The packaging was also very sloppy and parts were lost and scattered all over the box.
Response from Parentgiving· Apr 25, 2019
Mr. Swenson, I’m sorry you were missing parts on the rear basket assembly. You had told me the only thing you needed was the black cap that goes on the end of the tube for the basket. I called the warehouse and they shipped it out this past Monday. FedEx tracking (which I have included below) indicates it will be delivered today. Please let me know if you need anything further. 209612810153808 FedEx.com Colleen
JUANITA M M.
Posted
I am still waiting for my order of adult diapers.
Response from Parentgiving· Apr 10, 2019
One of our Customer Care agents spoke with you on April 2 and had a replacement shipment sent out.
Marilyn L.
Posted
The plastic clips that hold the seat in place were all broken. I fixed it so that I could use it. I would like a new seat delvered please, no cost to me. lso the carton had a big hole in it. Also, I ordered black and red arrived.
Response from Parentgiving· Mar 20, 2019
We apologize for the issue with the item you purchased from us. One of our Customer care agents contacted you on March 13 to confirm that the manufacturer was sending you a replacement seat, including the screws and plastic clips. Please call us at 888-746-2107 if you need further assistance. We are sorry for the inconvenience.
Norman
Posted
Ordering process is OK, the selection is as required but the delivery time is a bit much. Order placed 2/26/19 today is 3/5/19 and the product has not arrived as yet.
Response from Parentgiving· Mar 8, 2019
Thank you for contacting Parentgiving.com and for taking the time to send us a review, your feedback is very important to us. Parentgiving is committed to continuous improvement of our products, our services, our business processes, and our customer relationships. A Customer Care agent contacted the warehouse the order was shipped on 2.26, and was in transit over the weekend, today , March 5, makes the 5th business day in transit, the order is out for delivery today Tues. 3.5, by the end of day , 98% of our items deliver within 2-4 business days with no delays. The snow storm in the North East most likely impacted the regular delivery process. A Customer Care Agent attempted to speak with you March 5 , and was only able to leave a voice message. Please use the coupon code APPRECIATION5 and receive 5% off and Free shipping on most items on our website. (some restrictions may apply). Feel free to contact Customer Service at 888-746-2107 if you have any questions or concerns. We sincerely appreciate your business and want to make every part of your experience with us as pleasant and satisfactory as possible.
Mary
Posted
The box was delivered to the billing address not the shipping address. It is too large for me to carry so I had to arrange for another person to help me get it.
Response from Parentgiving· Feb 20, 2019
Thank you for your recent order and for being a loyal Parentgiving.com customer. We're very sorry for the mix up with the shipping address and regret the inconvenience it caused. We should be confirming both the billing and shipping address for every order and I apologize if that did not happen on this order. I will address it with the agent who placed your order over the phone and assure you it will not happen again. Thank you, Nicky, Customer Care Manager
rita
Posted
Parentgiving is great but delivery stinks.
Response from Parentgiving· Feb 7, 2019
Thank you for your recent order and for being a loyal Parentgiving.com customer. I am very sorry for the bad experiences with shipping. Going forward your orders will ship by FedEx. We sincerely appreciate your patronage and regret the past inconvenience. Please call us at 888-746-2107 if we can be of further assistance. Thank you.
