Average
220 reviews
Paint by CanvasHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Paint by Canvas creates custom Paint by Numbers kits from customers’ own photos, as well as a wide selection of ready-made Paint by Numbers designs.Our custom kits allow customers to turn meaningful photos — such as family moments, pets, travel memories and special occasions — into paintings they can create themselves. Customers can choose from multiple canvas sizes, color options and framed or unframed formats.Each custom design is created from the image submitted with the order and converted into numbered painting areas with a matching set of acrylic paints. Our goal is to make painting approachable and enjoyable, whether you are an experienced painter or picking up a brush for the first time.In addition to custom kits, Paint by Canvas offers ready-made designs across a wide range of themes and styles, along with painting accessories.We serve customers internationally through paintbycanvas.com and provide customer support before and after purchase. If an issue arises with an order, our team reviews the individual case and works with the customer to find an appropriate solution.
Paint by Canvas (paintbycanvas.com) has 220 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
Showing 58 reviews with 1 star · Clear filters
Euratus S.
Posted
will review - WHEN my order arrives - ask me again in a few weeks
Response from Paint by Canvas· Nov 13, 2024
Hi, if you haven’t received your order or there has been an issue with the delivery, please contact our customer service, and we will, of course, look into it. Thank you.
Linda K.
Posted
They sent me three pictures today. One was missing a number the second picture. It was three people on there and there was a four person. I didn’t know who was on there and the third picture the sun was in the face of the person. Terrible job. Terrible job.
Response from Paint by Canvas· Nov 13, 2024
Hi, we have sent you a new product as agreed. Apologies for the inconvenience.
Renu V.
Posted
I received my order today. I had paid for stretched canvas, while I got rolled. I had paid for 10 additional brushes, which I never received. I have sent an email to them. If they correct my order, I will change my rating. But as of now I am very disappointed!!
Response from Paint by Canvas· Apr 11, 2024
Hi, We're really sorry that we sent you a rolled canvas instead of the framed one. There was a temporary mix-up in our ordering system that day, and instead of framed canvases, rolled canvases were sent out to a few customers. Of course, we will send you the correct order immediately and we apologize once again.
Ambra
Posted
I give one star because I cannot give zero. I ordered at the end of January and the page said I would’ve received it by the 19th of February (I wanted to give it as Valentines present and wouldn’t mind few days late). Is the 29th of February now and I did not receive any parcel at all! God knows where my parcel is. I’ve raised a complaint and all I received was “sorry for the delay”. Is such a joke. Don’t waste your money!! I’ve also asked for a refund and they refused to give me my money back. Avoid please!!!!!!!!!
Response from Paint by Canvas· Feb 29, 2024
Hello, Thank you for your honest feedback. As we have discussed in email conversations and informed that the delivery of the package would be delayed, we can only deeply apologize. The shipping company has notified that the package will be delivered today. Unfortunately, the customized painting made from the customer's provided picture is individually made for the customer. Therefore, returning them is not possible. Wishing you all the best despite everything!
Jamie I.
Posted
UK order. Got a email two weeks ago saying it’s on its way…two weeks later the tracking number says in transit and offers no other details.
Response from Paint by Canvas· Feb 21, 2024
Hi, I've already responded to you via email. The delivery is indeed a bit late. But the package is on its way, and you will receive it soon. Apologies for the delayed delivery!
Meg
Posted
Bought 4th December with a delivery date way before Christmas. No real apology, offer of a refund etc that this didn’t arrive for Christmas as promised (it was a present for my sister.) Finally delivered 29th Dec. Box was damaged and doesn’t actually seem to fit the canvas, paints and everything in properly. The product looks good, it’s just such a shame that the delivery was so late and the appearance was not good enough for a gift.
David H.
Posted
Like is the case with several other recent reviews, our order has been substantially delayed and did not arrive in time for Christmas despite being ordered well in advance. Tracking information has indicated that it has been in US Customs in LA for 2 weeks. Company has not responded to numerous inquiries except with a form e-mail. Not sure if this a legit company. Definitely would not recommend.
Response from Paint by Canvas· Dec 25, 2023
Hello, Thank you for your feedback. We are sincerely sorry, but it seems that the package has been unreasonably delayed in customs for some unknown reason. This is not supposed to happen, and it is indeed a rare occurrence. We will send you a replacement.
Charlotte C.
Posted
Don’t use this company- I ordered in November and never received my item. They’re reducing to refund me. Avoid at all costs.
Response from Paint by Canvas· Dec 25, 2023
Hello, As discussed in the email, unfortunately, the delivery has been delayed but is on its way. This should not have happened, and we sincerely apologize for the inconvenience.
