Poor
123 reviews
Package Concierge®Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.
Package Concierge® (packageconcierge.com) has 123 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 58 reviews with 5 stars · Clear filters
Julio B.
Posted
Customer service is reliable and quick in resolving my questions.
Response from Package Concierge®· Jan 22, 2026
Hello Julio! Thank you for your feedback! I’m glad to hear that you found our customer service reliable and quick in resolving your questions. Providing prompt and helpful support is always our priority, and we appreciate you taking the time to share your experience! Regards, Heather Singh
OSCAR M.
Posted
Very professional in a way she handled my concerns
Response from Package Concierge®· Jan 22, 2026
Hello Oscar! Thank you so much for your kind words! I’m glad to hear that you felt your concerns were handled professionally. It was my pleasure to assist you, and I’m always here if you need anything in the future. Your feedback truly means a lot! Regards, Heather Singh
Bryan B.
Posted
Carlos was on the line waiting for me to make sure I received my package, I appreciate his time and patience. My first language is Spanish, so it was very helpful that he speaks Spanish too. Gracias!!
Response from Package Concierge®· Jan 22, 2026
Hello Bryan! Thank you so much for sharing your experience! We’re delighted to hear that Carlos stayed on the line to ensure you received your package—his patience and dedication are exactly what we strive for. We’re also glad that being able to assist you in Spanish made the process even easier. Regards, Heather Singh
Arelis P.
Posted
REP. WASN'T IN HURRY TO GET ME OFF THE PHON. HE ANSWER MY QUESTIONS
Response from Package Concierge®· Jan 22, 2026
Hello Arelis! Thank you for your feedback! We’re glad to hear that our representative took the time to answer all your questions without rushing you. Providing patient, helpful support is important to us, and we’re happy you had a positive experience. If you need anything else, we’re always here to help! Regards, Heather Singh
James B.
Posted
Called in today to try and get a package that showed delivered by Amazon with a picture of it going into the locker. Rodrigo was very helpful and got everything taken care of professionally and in a very timely manner. Best customer service I've had in a while. Thank y'all
Response from Package Concierge®· Jan 22, 2026
Hello James! Thank you for taking the time to share your experience! We’re so glad to hear that Rodrigo was able to help you quickly and professionally with your package issue. Ensuring our customers feel supported—especially when something shows delivered but isn’t found—is incredibly important to us. We’re thrilled to hear this was some of the best customer service you’ve had in a while. Thank you for your kind words! If you ever need anything else, we’re always here to help. Regards, Heather Singh
Melissa M.
Posted
Juan Carlos villasenor torres was so helpful today! He helped create my account, after it took me over a long period of time to create one. Thankful for his service today!
Response from Package Concierge®· Jan 12, 2026
Hello Melissa! Thank you for sharing your experience! We’re so glad Juan Carlos was able to assist you and make the account creation process easier. Your appreciation means a lot to us, and we’ll be sure to share your kind words with him. If you need any further help, we’re always here for you! Regards, Heather Singh
Tara
Posted
Great customer service, very fast at resolving issues, very responsive and helpful very happy with service
Response from Package Concierge®· Jan 12, 2026
Hello Tara! Thank you so much for your kind words! We’re thrilled to hear that you found our customer service responsive and helpful. Resolving issues quickly and making sure our customers are happy is always our top priority. We truly appreciate your feedback and look forward to continuing to provide you with excellent service! Regards, Heather Singh
Daniel Alejandro Bonilla R.
Posted
Mary Perez help me a lot to get my package something that the leasing office didn’t do!
Response from Package Concierge®· Jan 9, 2026
Hello Daniel! Thank you so much for your 5-star review! We’re thrilled to hear that Mary was able to assist you in getting your package when the leasing office couldn’t. We’ll be sure to share your kind words with her—it means a lot to our team! If you ever need help again, don’t hesitate to reach out. Regards, Heather Singh
