Excellent
10,527 reviews
Oxygen Concentrator StoreHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Oxygen Concentrator Store from American Medical Sales and Rentals has been providing oxygen therapy experience since 2001 and we offer the highest quality brands of portable oxygen concentrators, home oxygen concentrators and solutions for sleep therapy. Our Respiratory Specialists are fully trained on every product we carry and are here to answer any questions you have.View Top Categories:Portable Oxygen ConcentratorsHome Oxygen ConcentratorsUsed Oxygen Concentrators
Oxygen Concentrator Store (oxygenconcentratorstore.com) has 10,527 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
Showing 702 reviews with 4 stars · Clear filters
Paul P.
Posted
I have not been able to get any one on the phone to answer a question I have
Response from Oxygen Concentrator Store· Feb 1, 2022
Hello Paul, thank you for your feedback. We're sorry for your experience. We'd be happy to speak with you at (877) 303-9289.
Susan S.
Posted
Communication with the client would have been very nice. We went about 1 month without a machine. Last time this happened a loaner was sent. The client was in several scary time periods when he had no air and the oxygen bottle did not suffice. I was disappointed in the lack of prompt service. When a patient is on oxygen 24/7 your put them in danger.
Response from Oxygen Concentrator Store· Feb 1, 2022
Hello Susan, thank you for the feedback. It is advised that the patient always have an alternate source of oxygen. We believe in providing 100% customer satisfaction. If you'd like to discuss this over a call, we'd be happy to speak with you at (877) 303-9289.
Wroblewski, G.
Posted
My order or tubing and backpack came quickly, but there was a problem with the zipper. A work order was made by my representative, but I didn’t receive a call or voicemail within a couple days. As soon as I called the customer service line, however, they took care of the problem immediately and sent me a new working backpack for my concentrator.
Response from Oxygen Concentrator Store· Jan 24, 2022
Thanks for your feedback, Garrett. Please let us know if we can do anything else.
Anna R.
Posted
Great service and help with navigating the financing. I wish we could purchase extended warranties on things this important though. We purchased an o2 concententrator and did not know much about them so the rep was very informative.
Response from Oxygen Concentrator Store· Jan 24, 2022
Thanks for your valuable feedback, Anna. Please let us know if we can do anything else.
Barbara W.
Posted
Most of the time my ratings are a 4.
Response from Oxygen Concentrator Store· Jan 24, 2022
Hi Barbara, thanks for the valuable positive review. We strive to provide the best customer experience and would like to know more about how we missed the 5-star performance. Please let us know if we can do anything else.
Caltabilotta, G.
Posted
Sales associate was very helpful and responsive even though it was generally a holiday (New Year’s Eve). The item performs as stated. The only issue was the price quoted wasn’t quite accurate
Response from Oxygen Concentrator Store· Jan 24, 2022
Thanks for your feedback, Glenn. Please let us know if we can do anything else.
Scarito, F.
Posted
After a rough and confusing beginning, I am pleased to compliment the company on their efforts to make a satisfied customer. The first G-4 concentrator stopped functioning a few days after I received it. I contacted the company and they immediately issued another. Unfortunately I had some issues with the 2nd one and that had to be returned as well. When I contacted the company to tell them there problems with the second concentrator, the employee sent a new one which arrived less than48 hours later. the staff was understanding and helpful. I am quite satisfied with the replacement and with the personnel. The concentrator is a good product and was easy to use. I am able to make and meet appointments offering me a new found freedom. Fran.
Response from Oxygen Concentrator Store· Jan 24, 2022
Hello Fran, thank you for reviewing us. We believe in providing 100% customer satisfaction. We're sorry for your experience. We're glad things worked out. Please let us know if we can do anything else.
Vinson B.
Posted
Prompt response to a replacement under warranty and an order. Thank you! And this time UPS actually brought the package to the door instead of leaving it at the road in the mailbox. Out here in the country the driveway is 1/4 mile from the house to the road.
Response from Oxygen Concentrator Store· Jan 24, 2022
Hi Vinson, thanks for taking the time to review us. We constantly work with our shipping partner to provide exceptional customer service. I'll share the information with the shipping team. Please let us know if we can do anything else.
