Poor
273 reviews
OxygenHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Oxygen is a digital banking platform tailored to meet the unique needs of freelancers, digital natives, and small businesses – providing worry-free banking solutions to the nearly 60 million people who make up the ever-expanding segment. Through the Oxygen app, users can manage everyday expenses on their Oxygen Visa Debit Card, helping provide freedom, flexibility and predictability.
Oxygen (oxygen.us) has 273 customer reviews on Rated Honest, with an average rating of 2.5 out of 5.
Showing 151 reviews with 1 star · Clear filters
Javonte H.
Posted
Didn’t help me
Response from Oxygen· Jun 13, 2023
We’re sorry to hear about your experience, Javonte. We'd love to look into this further. Please send us an email to [email protected] so that we can address any questions or concerns you may have. We are always here to help!
Shaquona W.
Posted
The representative did not give me any information in regards to my issue.
Response from Oxygen· Jun 13, 2023
We’re sorry to hear about that Shaquona. Just checked and your dispute is currently in progress. Disputes are a highly regulated process that requires thorough and comprehensive investigation on a case-by-case basis. Our dispute team does provide customers with updates as soon as they are available. Someone will reach out to you shortly. We appreciate your patience as your claim is being investigated.
Rictek
Posted
I have a deposit sitting in my mma account, has been there for over a week n won't release it. Everytime I call, it's pending.....if u won't approve the dam deposit then release it back to the sender. So I can make other arrangements. I put the money in the account to start making interest. Of course as long as it's sitting in limbo it's not making a dime. So thank you very ill be sure to refer all of my friends, family, n Co workers. NOT.
Response from Oxygen· Jun 13, 2023
We’re sorry to hear about your experience, Rictek. Just checked and Customer Support requested some information, please check the email sent to you four days ago. As soon as the requested information is received, an update will be provided to you. If you have additional questions or concerns regarding the requested information, please reach out to Customer Support at 866-287-7021 from 10am-6pm EST Monday through Sunday, except holidays. You can also reach out to [email protected] and our team will follow up.
susan A.
Posted
scammer.. they stole my money
Response from Oxygen· Jun 13, 2023
Hello, we're sorry to hear about your experience, Susan. Please check the email sent to you from our Trust and Safety Team. For any questions or concerns regarding your account, please reach out to Customer Support at 1-866-287-7021 from 10 AM to 6 PM EST, every day, except during the holidays.
caitlyn B.
Posted
I've had someone steal my wallet my phone and I had to dispute charges now the funny thing is it's been 3 weeks and still have not received my money back from disputed charges and I have no money to eat these people don't care about you as a customer I'm severely upset 😭 thanks for nothing Caitlyn
Response from Oxygen· Jun 13, 2023
We’re sorry to hear about your experience. Disputes are a highly regulated process that requires thorough and comprehensive investigation on a case-by-case basis. Our dispute team does provide customers with updates as soon as they are available. If you have any questions regarding your dispute, please reach out to [email protected].
thomas S.
Posted
Oxygen allowed a theif in Dubai to hack into their system and steal 2k from me
Response from Oxygen· Jun 13, 2023
Hello Thomas, sorry to hear about your experience. Please be assured that Oxygen takes account security very seriously and would not allow anyone to access your account. Disputes are a highly regulated process that requires thorough and comprehensive investigation on a case-by-case basis. Our disputes team does provide customers with updates as soon as they are available. If you have any questions, please reach out to [email protected]. We appreciate your patience while your claim is being investigated.
Mike
Posted
Worst mobile banking ever my money was stolen an they say they ain’t see no error when I’m in whole different state from where my card information was use smh I don’t recommend
Response from Oxygen· Jun 13, 2023
Hello Mike, Sorry to hear about your experience. Your dispute was reviewed and unfortunately, the team found no error. If you would like to request a rebuttal, please reach out to [email protected]. We apologize for any inconvenience caused.
Ashley
Posted
Oxygen is garbage and steal their customers money and finds no problem with it
Response from Oxygen· Jun 13, 2023
Hello Ashley, we are sorry to hear about your experience. We are able to locate your account. The dispute you filed was reviewed and unfortunately, the team found no error. If you would like to request a rebuttal, please reach out to [email protected] and provide the requested information. We apologize for any inconvenience caused.
