ownkoti.comReviews of ownkoti.com

Horrible came without tags attached in a used plastic bag with Chinese sticker barely sticking to bag. Ordered a large even though I wear a medium. Washed in warm water because I’ve had bedbugs from Chinese vendors, so now they have shrunk up to a size Xxx-small. Refused to let me return. I would highly suggest staying away from these Chinese swindlers.

BEWARE!!! I ordered 2 shower curtains and a rug: Pastoral Monstera Deliciosa Anti- $47.00 mildew Shower Curtain 71"W x 71"L (Cheap Polyester) Rainforest Waterproof Decorative $45.00 Shower Curtain (Cheap Polyester) A/71"W x 71"L Ownkoti Green Leaf Print Soft Non-Slip Floor Rug- Read the size details! A / 17.7" × 25.6" $39.00 The images are misleading….BEAWARE!! The return address is in CHINA. No US warehouse to return items even though the packaging showed a CA shipped from address. Save yourself the disappointment…I could have purchased these items from Dollar Store! Not to mention the shower curtain rods are not even a durable acrylic material. To return the merchandise to China via US Mail it will cost me $96.00 and I spent $131, Be careful, things aren’t always as they appear! Disappointed ☹️ at the highest level….. #😑😑😑

Scam company, wish I had read the reviews before ordering, now I know better—what happened to me started a week ago, when I ordered a quilt. Within an hour, I changed my mind and as indicated on the website, I sent an email to cancel the order. I didn’t hear back so I also left a message on their Instagram account. This was all within the 24 hour period to cancel, and so when they didn’t respond to either message after several days, I disputed the order with my credit card company and luckily received a refund. A week later they sent an email letting me know my order has been shipped, I let them know I had cancelled the order, and sent a screen shot. This time they responded, and for the last few days they have sent an emails saying they never received the email, and can’t see my screen shot of the email I sent. I’ve sent them multiple screen shots at this point, and I’m wondering what kind of company doesn’t get emails or respond to a cancellation? In my opinion, it’s the kind that doesn’t exist, a scam company run by bots. Also, I found the exact same quilts being sold for a third of the price. I ordered one and it’s very nice quality. Do not fall for this company’s marketing.

Just don’t do it. Not worth the risk. My package shipped quickly, however, has been stuck in CA for 3.5 weeks now. It clearly got lost or stolen. There has been no shipping update since May 23rd. They’re refusing to give me a refund. keep telling me to “just wait”. That’s not how good companies operate. That’s terrible customer service.

Do not buy. Sizing is extremely small. I am more than 10# under the sizing guidelines and it is still too small. Will not provide a refund. Will not exchange for a size that fits. Not sure what their 100% money guarantee means but it doesn’t mean refund or exchange. Awful customer service. I’m contacting my credit card company. Update; as you can see from the sellers response below, it’s appears to be some sort of canned AI reply.

DO NOT BUY FROM THESE PEOPLE. Cheap and low qualify materials for expensive prices. Do not let yourself be fooled by the beautiful ginko leaf print. They said they have a return and refund policy but in reality when you realise you paid big bucks for a load of crap they try their best to stall the refund and refuse to let you send it back. My partner is currently emailing back and forth arguing with them about returning the crappy linens he bought and they just wouldn’t let him return them. Do not buy from them ever. A bunch of scammers.

I purchased their knitted weighted blanked. The description of this blanket says "incredibly soft knitted material". The material is like filler material you would use to stuff a blanket with. It is easy to rip and tear the material. This material should be encased in another, durable material to protect it. I would add pics if I could. The one I bought also said it is 3800g which is around 8 pounds. This blanket does not seem to be that heavy. It feels as heavy as a light blanket so it's really not a weighted blanket. I was immediately disappointed and emailed to inform that I wanted to return the blanket. They talked me out of it because it would have to be sent back to China which would cost a lot of money so it would be better just to keep it. In addition, they offered me 15% off a future purchase. It is not likely that I will purchase anything from them again. The address on their website is France but it's apparently in China and China is where their products are sent from. I didn't see anything on their site about China. This company and they way it markets their products is misleading so beware. June 6, 2024 update: As you can see, they responded. That response is the same response they use for every negative review and it is complete nonsense. They do not have any good or genuine intentions to make the customer happy. They just want to be able to say that they tried to work it out. Again, do not purchase from them. BEWARE!

I should have read the reviews. I ordered a quilt and two sets of pajamas. The quality of the fabric is good and the colors are lovely. But the full bed quilt was too long and too narrow, one of the pajamas was way too small, and the other was just barely big enough. But the real problem is their return policy, which is: YOU have to pay to ship it back to China. For the quilt, that was $136! Basically it's no returns - you're just rolling the dice that you'll like what they send.