OWCReviews of owcdigital.com

I have an OWC ThunderBay 4 - Thunderbolt 3 for my Mac, and each time I update my Mac (most recently Sequoia) to the latest software, the SoftRAID becomes obsolete and I need to pay extra just keep using it. If I don't do it, basically, the expensive RAID system becomes useless. Recently, they even switch to a subscription type of product, 150usd first year and 80usd the following years. So, if you wanna use their super expensive product, you need to account for running hidden costs, just to make the most of their product. It works well, but it's an unethical policy and they should let the buyers know that upfront. Today, I would definitely choose a different product. Since I have it, I've already updated SoftRAID 2 times, and each time, I have to pay extra. Not recommended.

I was actually bigging these guys up a few weeks ago. I said MacDrive was one of those rare stress-saving tools that makes you want to shake a developer’s hand and buy them a pint. Then I tried to buy it. Big mistake. Their checkout failed. Repeatedly. "Google reCAPTCHA verification failed, please try again later." Mate, I never even saw a CAPTCHA. Not a traffic light, not a bike, not a single blurry zebra crossing. Just error messages and despair. After multiple failed attempts, I gave up. Thought, “Well, it didn’t go through. Oh well.” Fast-forward a few weeks — I check my bank. Not only did it go through… it went through twice. That’s right. Double-charged for a product I never got. Not a receipt. Not a licence. Not even a confirmation email. So I contacted support. Calmly. Politely. With every intention of sorting it out like civilised adults. Their response? A licence key and a vague “we refunded one.” No explanation. No apology. No confirmation of when or how. And guess what? Both charges were eventually refunded — but £1.86 short. Apparently, I’m now subsidising their broken captcha server. For the record, I had already told them I no longer needed the product. I’d found another solution by then. But they still issued me a key I didn’t want, and acted like we were square. We’re not. I didn’t just lose £1.86. I lost faith in a company I genuinely liked. And trust me, that’s worse than losing a Jaffa Cake to a playground bully in the ‘90s — because at least that thief looked you in the eye. OWC, you had one job. Make the sale work. Don’t break it, charge me twice, ghost me, refund me late, and short-change me on the way out. Would I recommend MacDrive? The software, maybe. The experience? Only if you enjoy being emotionally catfished by your own optimism.

Do not install Mac Drive software on your PC. It will corrupt any purely PC formatted drives and make it impossible for you to mount them without Mac Drive installed. A truly awful piece of software

An OWC product failed after just 13 months—making it the second OWC device to break (2 out of 2 that I own). I reached out to the Service Center. The initial response was quick, requesting a support file, which I promptly provided. After that, silence for a week. Then, a second representative asked for the invoice and support file again, assuring me that a technician would take a look. Shortly after, a third person emailed—once more requesting the invoice. Bottom line: My experience with both A) the product and B) the customer service has been entirely negative.

Faulty product and terrible CS. Purchased dual 20TB MiniStack drives which worked great, however at 3 months in they both beep repeatedly, erratically, and conveniently after the return policy expired. CS tells me this is normal - except it isn't. Multiple email exchanges including from their 'Sr. Biz Director' all with no result. Interestingly too, I can't login to their site to leave a review (suspect they block all unhappy buyers to fluff their reviews) so - here it is. I purchased alternate Glyph drives, tried and true. Strongly suggest buying elsewhere.

I bought a combination 8 Tb HDD and 8 Tb SSD to stack with MacStudio. It only came with an 8 Tb HDD and 4 Tb SSD. The HDD lasted about a month. Got the run around doing steps week by week with support. Finally they agreed to try to fix it. It was shipped back to me in the exact same condition with no explanation.

Placed an order for RAM upgrade for my church's iMac. Bill of sale doesn't mention any reference to a 30-day return policy. Because we aren't there very much, it took us a few weeks to set up a time for the install. Once there, we realized that we needed to remove the screen and didn't feel comfortable. Local computer repair won't try it because of the same reason (chance of breaking the screen). Tried to return it (unopened package) and they refused because I'm beyond the 30-day return (which again, is not mentioned on the bill of sale email). Now my church is out money because of this and I'm just sick. If you have a return policy POST IT CLEARLY.

OWC has been good and helpful for a number of years, but I recently notice a serious manufacturing defect in a product that is not far outside the warranty period. No solution was given other than I should buy a new one. They wouldn't even give a small discount on buying a new unit.