Overstock.comReviews of overstock.com

recent 2 artikelen : - 1 tuintafel :verkeerde kleur ? wit ipv gevraagde zwart ? na wat aandringen , zwart frame pas beschikbaar vanaf september ... tja..; - schade aan frame loungeset, behoorlijke krassen Dit kan alleen via de klantendienst en e- mail . eerste keer maar ook laatste keer aankoop bij overstock, gezien de prijs zeker betere service en kwaliteit verwachten

My issue came from a bad experience with the 3rd party vendor used for my delivery of my mattress. I saw the man out in front of my yard, he never pulled in or got out the car and he left and said I wasn't home. They didn't nothing to make it right, and when I reached out to overstock.com, all they did was threaten me with the fact that if I do the return I would have to pay $180 for return shipping. And as luck would have it, silly me for not reading that fine print. Morally of the story, I will never shop here again, this was my first and last time. I guess I'll stick with Ebay.

Ordered a dining table bench, and was assigned a FedEx tracking number. After eight days the FedEx status bar stopped halfway as item was not delivered. Got a lot of apologies from Overstock Customer Service after one of their reps. told me over the phone, "Apparently, your item never got on the truck". Replacement item was finally shipped five days after notifying O.S. Dreadful experience as the bench was for a rustic dining table in our vacation condo. I had to inconvenience two guests. I ended up making a total of three phone calls to O.S. customer service. Finally got the replacement bench delivered 4 days short of ONE MONTH. If I ran this business I would have offered some kind of discount on the replacement item. That never happened so we will look to Wayfair.com in the future. A very frustrating and unsatisfactory experience indeed!

Poor relations.....I was promised that when I mailed back a runner that I would. get paid back....called and give number on receipt....it was $11.05...they denied they said that even though they talked to the lady who talked to me......THEY LIED AND IM OUT $11.00. because they don't train right. BEWARE...IT WAS THEIR FAULT.....

The website predicates the belief that this is a discount outlet, NOT. The website was also "Glitchy" couldn't scroll smoothly, it froze when I sought out reviews. So why do companies keep telling the newscasters they are competing with a steep online shopping presence, when anyone who has EVER purchased online knows that only frustration would drive you there? So business CEO's can create the idea that online purchasing is the "wave of the future," reducing their brick and mortar presence and making other changes to transform their business MO's to accommodate that, appears to be justified. Not convinced? Think about it. This is online shopping at its best for the CEO. You eliminate most employees, eliminate having to deal with those "pesky" customers that make you rich, in many cases, opt for a cheaper or knockoff product if you wish because you will raise the company's profit margin at the expense of the customer for whom you have no empathy or respect, and no one is the wiser, once you have taken the customers money? For the Customer, the online shopping experience may look like this...You find a product to try; you have a purchase price and reviews you can't access or are paid for; you usually pay inflated postage costs and possibly taxes, often often these are not disclosed until the purchase is complete; you endure a wait of varying and unpredictable length; and if the product turns out to be unsatisfactory (you know, doesn't do what is promised?) in the case of some websites, including Overstock.com, you probably can not return it...boom! You were taken for a ride and its all without consequence to the company.

After placing a order I immediately realized I placed it to be shipped to my temporary address, I called within hours of placing the order to update my current shipping address.After three chats and two phone calls a week later I still have not received my order.I was informed by OS.com that the shipping address was never updated. After several attempts to update my current shipping address I was surprise and disappoint in OS.com for dropping the ball on this. Each customer service rep. gave a different explanation why this happen. Very frustrating.

WAY over priced for home decor. Bought 2 peices. Both junk..... for $60-ish each. One arrived smashed. The other was worth about $40 retail. .....To recap: IF not damaged, pay 33% over value. BAD purchase. Product descriptions do not meet expectations.

Placed an order for 3 patio cushions on June 24. Payment through Paypal was processed on 6/30. Today is July 5 and my order is still in "processing". Much of the Overstock.com information supplied states that orders are shipped in 1 - 2 business days. Hopefully, the product will be acceptable or it may be next year before I can return and be reimbursed for the purchase. There are too many reliable sites to purchase from that truly do ship in a timely manner.