Overstock.comReviews of overstock.com

Customer service is TERRIBLE. I'm trying to get information from them about payment options and the person I talked to didn't help at all. Ended up transferring to another company who told me that if you fill out an application, there's a auto generated denial. But to try again after their systems are refreshed. I asked when will that be and I was told that there is no estimated time on when the systems will be refreshed by to try again in 72 hours, but there isn't a guarantee.

************** questions from commenters*********** who would like to join me to claim law suit against Overstock and Walmart.com (they are in collaboration together) Please let me know Thank you

I have purchased a fair amount of products from this company, Overstock.com. I recently bought two Tiffany style lamp. I love this style of lamp, and intended to enter them both in a school auction. The school is for special needs young people, and is self funded. So I wanted these lamps to be beautiful. The first lamp arrived, and it was gorgeous. Everything on it was how it should be. The joins were nice, and also even. The glass color was lovely, and the base was metal, as it was advertised. This review went public. Lamp number two was as bad as any Tiffany style lamp could be. Joins between glass pieces was awful. Not even, and even a hole and gaps in the medium joining the pieces of glass. The medium used looked like mud. It was really awful. So I wrote those things into my review. This review is still pending. No surprise. I have noticed that the price has dropped significantly now. By about $50. They also want me to pay to return something they should never have sold. Here is a copy of my Overstock.com review.... "The lamp is very poorly made. The medium used in joins looks like it is made from mud. None of the joins are even, or straight. The colors are dull, and uninteresting. Not at all attractive. The quality control must have not seen this lamp, as they surely would not have let it through. Overstock.com want me to pay to send it back! It should never have left the factory." I have photos, but there is no way to add them here.

J'ai commandé, chez Overstock, 8 fauteuils en cuir soi-disant avec 40% de réduction, EN AVRIL, et payé un acompte conséquent. Ces réductions sont totalement bidon ! Ils gonflent les prix pour faire semblant de les diminuer et ils font ça toute l'année ! NB: Overstock exige le payement du solde AVANT livraison, ce qui est totalement abusif. En cas de problème, le client ne peut pas faire pression. Ces fauteuils devaient m'être livrés le 1er AOÛT. Soit près de 3,5 mois de production alors que les autres entreprises demandent maximum 6 à 8 semaines !!! J'ai bloqué la journée du 1er août pour réceptionner ces fauteuils. Ils ne sont jamais arrivés! J'ai d'abord cru à un problème de livraison via BPost. Le problème ne venait pas de la poste. Le lendemain, j'ai téléphoné chez Overstock. J'ai demandé pourquoi je n'avais pas été livrée et pourquoi je n'avais pas été prévenue que je ne serais pas livrée. Le vendeur ne m'a pas apporté la moindre réponse. Et aucune date précise de livraison. Peut-être fin septembre, peut-être mi-octobre... Donc 6,5 MOIS D'ATTENTE... Pour autant que mes fauteuils me soient enfin livrés ! Ce qui est loin d'être sûr!... PUREMENT INFECT ! ACHETEZ AILLEURS SI VOUS NE VOULEZ PAS DE TRES MAUVAISES SURPRISES, POUR NE PAS DIRE UNE ARNAQUE, ET UN PARFAIT MÉPRIS DU CLIENT !... N'HÉSITEZ PAS À HAUSSER LE TON, À LES MENACER ET À LES HARCELER POUR VOUS FAIRE REMBOURSER. TENEZ BON ET NE CÉDEZ PAS !!!

Overstock SUCKS!!! Never shop with them. The customer service is nasty, if the item ships to you with missing parts, it will never get to you. Customer service just try to argue with you!

UPDATE: *BUYER BEWARE! DO NOT ORDER!* I sent this ring back a month ago to a UPS box per Overstock's instruction. They say they never received it and so are just keeping my money despite the fact that I gave them a date, time, and location of UPS drop box I used and every other box I shipped out the same time. They told me to call UPS if I wanted any resolution... I've never worked with an ecommerce brand that made me do their work for them. Trash company. It took 1 phone call with UPS to get this sorted so please know their customer service will do 0 work for you. I hope you love calling call centers if you order this! The side stones look like a flaw and the Morganite fell out like the fifth time I wore this ring. I'm very delicate with my jewelry and careful to take it off before washing hands, it's the last thing I put on and the first thing I take off. I would say dollar store jewelry is a better bet than this. Truly sad because I eyed this ring for a year before I bought. I'll update with what overstock decides to do with this issue.

Awful. The few 4 and 5 star reviews are by the desperate people who foolishly purchased Overstock stock, and are now desperate to save this failing company. Just laughable. Overstock is overpriced vs Amazon, ebay, and other online retailers, and their nonexistent customer service is so subpar they can't even sniff Wayfair's feet. The majority of their junk, especially nearly all of their furniture, are shipped directly from manufacturers in China who have no quality control in place and will ship out defects, missing parts, missing hardware, etc knowing the buyer can't ship the item back to China at exorbitant shipping prices. This safeguards their unethical practices. Chinese vendors have subsidized shipping by their government making Chinese vendors pay very little for shipping from out of their country. It's the same vendor strategies used by some sellers on Aliexpress. No wonder Overstock's former CEO sold all his shares off. Customer service and satisfaction is 80% of repeat business method. Overstock went the way of the Chinese; don't care, try to get away with taking every penny from the consumer and try to find new suckers to rip off. A very bad business model. Just crazy.

I asked for information on what screw was utilized for a table I purchased a while back (still being sold) and provided a product code for the item. I waited over 30 minutes for a response. I was told that information was not available and offered no other assistance. However, when I first purchased the table the screws were missing and I was shipped the screws so I know the information is available (these are not ordinary screws obviously or I would just go to the local Home Depot/Lowes). They said they would be able to assist me if I had purchased the table recently but since I had not there was nothing further they could do. They suggested I contact the manufacturer and I asked for the contact information. Radio silence for another 5 to 10 minutes. I expressed a desire to leave a review for the poor service to which suddenly I was 'assisted' with the contact information and assurance they do not have that information and they are 'so sorry.' Now I have a table that is completely unusable until I can jerry-rig a solution to put it together. I just needed to know what screw I should go buy. It was not a difficult question.