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351 reviews
OutdoorMasterHonesty, pricing, process and quality scores appear once 5 customers have rated them.
OutdoorMaster® believes that all of us deserve the opportunity to enjoy the joyful experience of participating in outdoor sports. As we were unhappy with the general situation of good outdoor gears costing way too much money, we now have our brand to bring cutting-edge technologies to mid-priced products.What's more, we had become, in 2021, one of the Official Supplier to the U.S. Ski Team named by The U.S. Ski and Snowboard Association (USSSA)
OutdoorMaster (outdoormaster.com) has 351 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 240 reviews with 5 stars · Clear filters
John B.
Posted
Delivered on time and all intact
Response from OutdoorMaster· Aug 6, 2026
Thank you for your kind review! We’re glad to hear your order arrived on time and in perfect condition. We appreciate your support!
Dean
Posted
I had a great experience ordering my new ski helmet from outdoor master. The customer service and follow up was excellent, keeping me informed right up to the day it was delivered to me in australia. I highly recommend outdoor master not only for their professional service but also for there high quality products. Thank you to Effy for always replying to my email concerns. Dean from Sydney Australia.
Response from OutdoorMaster· Aug 6, 2026
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with our service and products. It was our pleasure assisting you, and we hope you enjoy your new ski helmet!
Sean M.
Posted
I bought their Shark 3 Mini SUP pump and it is the fastest pump I have ever used. It stopped working after a few uses (possibly a defective unit). Customer service was quick to respond and offered to replace it after a short email exchange.
Response from OutdoorMaster· Aug 6, 2026
Thank you so much for your kind review! We’re glad to hear that you’re impressed with the speed of the Shark 3 Mini. We’re sorry for the issue you experienced, and we appreciate your understanding. We’re always here to support our customers and hope you enjoy your pump!
Marc L.
Posted
Effy, Iris, Tracy, and the Outdoor Master Team put my faith back into customer service! I placed my order and crossed my fingers that USPS would deliver my product on time. When it became clear that USPS wasn't up to the challenge, I made a phone call to the customer service number but there was no answer. To my pleasant surprise a gentleman (I regret not writing down his name) called back within a few mins to help me out. The team did everything they could within their control and it seems even things that were out of their control. Just when I thought I as at the mercy of the USPS lost package tracking system I was thrilled to see my package sitting there (a week late but arrived) when I got home from church. Now the product - SHARK 3 Rechargeable Electric Sup Pump. I couldn't wait to try it out. I plugged it in to give it a full charge and within five mins my NRS Thrive 10.8 was ready to float! I'm gonna do my best to wear it out!
Response from OutdoorMaster· Aug 6, 2026
Thank you so much for sharing your experience with us! We are thrilled to hear that our team was able to assist you and that your SHARK 3 Rechargeable Electric SUP Pump is working great for you. Your kind words and support mean a lot to us. We hope you enjoy many more adventures on the water, and we’ll always be here if you need any help. Thank you again!
Zahra
Posted
Great pump for our SUP, so quick and easy to use. Very pleased that we bought the Shark 3.
Response from OutdoorMaster· Aug 6, 2026
Thank you so much for your kind review! We’re delighted to hear that you’re enjoying your Shark 3 pump. We appreciate your support and hope it continues to make your SUP adventures easier and more enjoyable!
Brad A.
Posted
Couldn’t be happier. I had an issue with the Shark 3. They resolved it almost immediately and 100% to my satisfaction. Love the pump but I love their customer service even better!
Response from OutdoorMaster· Jul 29, 2026
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with your Shark 3 and our customer service. Your support and kind words mean a lot to our team. We hope you enjoy using your pump, and we’re always here if you need any assistance.
KRISTINE N.
Posted
Excellent service, would order again.
Response from OutdoorMaster· Jul 29, 2026
Thanks for the great feedback! We’re glad you had a positive experience with us. Your satisfaction means a lot!
Benjamin N.
Posted
I really like the service and product with outdoor master. A few years back I bought a shark2 electric pump and had been great with pumping my paddle board. A few weeks ago I emailed them for help as the charging wasn’t charging properly and they respond back so fast and replaced my electric pump with a new one. Would definitely continue to use their products as the after service is amazing. Highly recommended. Benjamin ng
Response from OutdoorMaster· Jul 29, 2026
Thank you so much for your kind words and support! We’re thrilled to hear that you’re happy with our products and service. We truly appreciate your trust in OutdoorMaster and hope you continue to enjoy your Shark 2 pump for many more adventures!
